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The Worldwide Incentive Compensation (WWIC) team designs and implements incentive-based compensation plans for our global seller community, sales leadership, and consultants. Our organization leads the work that drives the company strategy through role aligned plans, targets/quotas and additional performance-based incentives which motivate sellers to deliver results. As a key part of the WWIC team, the Strategic Operations Planning team aligns to these values and objectives through end-to-end ownership of landing the Field Leader engagement model, aligning activities to a standard Rhythm of Business (ROB), ensuring our help desk resources are set up for success, and managing upstream changes that may impact operations or the field sellers. We develop global partnerships with key stakeholders to ensure effective collaboration on delivery and execution through agreed hand-offs and support. We also leverage these partnerships to drive continuous process improvements, share global best practice, and proactively remove potential barriers to world class execution and positive seller experience.

As a successful Sales Compensation Business Program Manager, you are vital to global execution excellence, and drive significant impact across the WWIC organization. You are responsible for effectively partnering with key global stakeholders across the business on end to end operations programs, and function as global lead on designated projects and initiatives. You effectively manage key objectives and related rhythm of business, enabling leadership support through global stakeholder meeting success and project management that drives success of operations and strategic initiatives.

You will also liaise with our Regional Execution Manager and managed service team leads to orchestrate workflows, streamline processes, develop operational efficiencies, and provide executive level program updates. You work closely with senior management and stakeholders across a variety of functions, while driving projects to enable delivery on strategy, core priorities, and business compliance expectations.

The successful candidate excels in program management, influencing without authority, dealing with ambiguity, and operating at all levels. They demonstrate proficient attention to detail, dedication to customer focus, a passion for cultivating and maintaining productive relationships, ability to adapt to constantly changing environments, and proficiency at deploying activities in a way that motivates users to adopt solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Key Responsibilities:

• Own the all-up program management strategy and activities for select initiatives that drive the business forward.

• Work end to end with first mile and last mile excellence teams to ensure optimal development, operational execution, support, and iteration of incentive programs.

• Follow Microsoft and industry methodology to deliver the following program management activities: accurately assess current and future processes; evaluate and prioritize participant needs; drive landing/adoption activities including acceptance testing, compliance, and content development; and post-implementation follow-up and program performance monitoring.

• Document and track progress against launch milestones, provide data-driven insights based on standard reporting to help address blockers and risks, and create a path to green or mitigation plans.

• Assist with the development of creative and innovative solutions to reduce cycle times, drive efficiency, and improve outcomes.

• Look for themes and trends in seller feedback regarding experiences and potential improvements.

• Implement continuous operational improvements and in-flight changes.

Additional Details

• Be a skilled storyteller, with the ability to utilize communication to manage through ambiguity to effective organization, action, and follow-through.

• Work effectively in a large, cross-geography, cross-business, virtual team environment.

• Demonstrate intellectual curiosity, a passion for learning, and the ability to contribute to a culture of continuous improvement.

• Work effectively in a changing environment, and meet ongoing, overlapping deadlines with sometimes competing commitment timelines.

• Develop and use actionable metrics/KPIs to drive improvements in performance and behavior.

• Navigate and resolve unstructured deliverables and problems.

• Generate accurate conclusions and actions using data from analytical queries or tools.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Finance, Computer Science, Data Science, Engineering, Economics, or related field AND 5+ years experience in compensation, business management and operations, finance and analytics, human resources and people analytics, marketing, or sales strategy

• OR equivalent experience.

• 3+ years of Program Management, Project Management, Business Process Management, or equivalent experience.

Preferred Qualifications:

• Master of Business Administration Degree or Master's Degree in Finance, Computer Science, Data Science Engineering, or related field

• Knowledge of compensation/incentive principles and/or sales motion/culture.

• Effective program or project management skills.

• Ability to develop and implement creative solutions and influence others in their adoption.

• Notable problem-solving and analytical skills.

• Ability to lead globally distributed teams, while also working independently to research and propose innovative solutions to impressive problems

• Actively explores options with curiosity and adaptability

• Responds efficiently to changing demands and ambiguous situations

• Fosters teamwork and collaboration across organizational boundaries

• Proactively anticipates and exceeds customer needs, solving their issues

• Pursues outcomes tenaciously, effectively solving problems and delivering on commitments.

• Takes responsibility, holding oneself and others accountable

• Develops strategic influence, anticipating reactions to guide outcomes

• Makes decisions with conviction, applying knowledge to improve and achieve goals.

Sales Compensation IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .