Enable America Jobs

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

We’re looking for an experienced Sales Strategy & Enablement to join the Customer Advocacy team. This role will report into the Chief of Staff office and will manage the reporting, telemetry, and insight tools/dashboards across the ASM portfolio. In addition to that focus, this role will work globally across the field to unblock issues, share best practices, and uncover insights into driving accelerated partner consumption.

The Azure Success Manager (ASM) role is a crucial role to support our strategic Cloud Solution Providers (CSP) partners adoption of deployment and growth best practices. ASMs will work closely with internal Microsoft team members to guide CSP partners consumption maturity, scaling execution through partner of customer deployment and growth motions aligned to Stages 4 and 5 of the Microsoft Customer Engagement Methodology (MCEM).

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Sales Strategy Project/Program Leadership

• Develops, manages, and executes Sales Strategy project(s) as a project/program lead through defining plans, goals, deliverables, feedback, and timing expectations, providing structure and guidance for others.

• Proactively identifies and address roadblocks.

• Manages projects independently and/or in collaboration with appropriate stakeholders.

Cross Functional Joint Planning

• Manages key points of contact with internal teams (e.g., Finance, SMC & Digital Sales, Consumption Delivery Strategy & Excellence, etc.). Acts as a senior advisor to senior leadership, within Microsoft, leveraging deep technical/product/customer and business knowledge, market awareness, and subject matter expertise to inform strategic consumption planning decisions. Demonstrates influences through partners across multiple divisions. Provides career sponsorship to junior colleagues outside of Strategy function and is sought out by others for guidance and education. Ensures opportunities for team members to develop business partner relationships. Identifies compelling projects and positions the team to carry them out.

• Sales Insights, Readiness, and Activation

• Uses developed tools to support the business, working closely with Business and Platform experts to hone in on specific data points.

• Provides updates to the tool catalogue.

• Identifies tools and platform issues and escalates to senior employees when necessary.

• Communicates with field sales on business updates and plans within certain regions

Sales Landing

• Contributes to landing strategies across various Microsoft sales and planning activities (e.g., Consulting Sales Strategy, Sales Model, Pre-Sales Model, Account and Territory Planning, etc.).

• Drives product consumptions within specific territories.

Problem Solving and Insights

• Synthesizes broad findings into insights across all divisions, including implications that inform business decisions on complex issues, leveraging executive presence to influence decisions and proactively driving solutions to high-impact strategic questions and unaddressed opportunities. Identifies and scopes expansive ideas for field and partner strategy.

• Leverages insights to develop recommendations and provide thought leadership around potential future growth opportunities and strategic issues for Microsoft. Sells value of new efforts to business partners and/or senior leadership. Guides team through development of frameworks and methodologies to drive problem solving and insights. Guides senior leadership team with identifying and synthesizing business research insights. Maintains end-to-end view beyond just own solution area. Develops strategies that work over long-term (i.e., how fiscal year executions align with long-term strategy). Maintains responsibility for Horizon 1, 2, and/or 3 initiatives. Shares best practices with peers.

Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and value (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 1+ year(s) experience in business consulting, sales, sales operations, information technology (IT) account management, business development, marketing, IT field sales, or a related field

• OR equivalent experience.

• 1+ year(s) experience in in Near Term Strategy (1 years out), Management Consulting, or Finance.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 3+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience

• OR equivalent experience.

Sales Strategy Enablement IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

#CES

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .