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The Consumer Sales Organization (CSO) is a global team at Microsoft responsible for sales across Modern Life (Windows, Microsoft 365, and Surface) and Gaming.  CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world.  In the Business Program Manager organization you will be part of a rapidly growing center of innovation chartered with solving customer pain points for a global ecommerce brand.

We are looking for someone with deep interest in the fraud and compliance space where you will be accountable for driving innovation and programmatic solutions to support all our direct to consumer storefronts. You will also be as part of a culture centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. If that appeals to you, come join us as a Senior Business Program Manager !

The Consumer Sales Organization’s vision is to earn fans and drive growth by building emotional connections to delight and empower everyone. This encompasses supporting the global e-commerce destinations across web, mobile, Xbox console and Windows PC. We provide customers the opportunity to experience the best in gaming, productivity and entertainment from Microsoft while joining a global community of happy Microsoft customers.

We are seeking an individual that is passionate about solving complex problems on behalf of customers by working and aligning with engineering, ma category management, legal, risk/fraud and finance teams. If you get excited about solving abstract problems, delighting customers, emphasizing brand value and making a big impact, this is the opportunity for you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

In this role, you will be responsible deep diving and prioritizing paths forward as it relates to Consumer fraud and compliance measures. You will work across many internal teams to understand impact and urgency as well as designing non-disruptive solutions on behalf of the customer. Your ability to balance day-to-day business needs while maintaining a high-level strategic perspective is critical in this role. Partnering across several engineering teams, you will own defining features, developing milestone dates and coordinating with post-launch teams to ensure a successful rollout. You are a customer evangelist, providing a balanced voice around the overall Microsoft Store e-commerce opportunity.

Responsibilities include, but are not limited to

• Plug into existing sprint planning cycles with engineering to prioritize strategic projects.

• Balance urgency of compliance requests with the long-range goals of the business

• Partner with fraud and risk to prevent bad actors behavior in a multi-country online shopping experience

• Put product lifecycle rigor behind our compliance needs, developing requirements, roadmaps, short-term/long-term solutioning and go to market

• Own stakeholder feedback loops and reporting to bring a highly matrixed organization along for the ride.

• Work closely with data teams, finance and legalto verify and validate business assumptions tobetter define engineering priorities.

• Be the voice of the customer in all meetings, challenging assumptions with data and maintaining a long-term vision for Microsoft Store.

Embody our culture and values .

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience

• OR equivalent experience.

• 5+ years of Ecommerce product management experience.

• 5+ years of risk and compliance experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years marketing operations, program management, project management, or related experience

• OR Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience

• OR equivalent experience.

• 3+ years technology/process improvement experience.

• Proven track record of managing all aspects of a product lifecycle by working across multiple stakeholders.

Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 4th, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .