Enable America Jobs

Associate Service Manager

At a glance

Position:Associate Service Manager

Primary Location:Mumbai (IND), India

Schedule:Full time

Date Posted:06/13/2024

Job Number:R2052488

Position Type:Regular

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About this role

As an Associate Service Manager, We are seeking a skilled and detail-oriented Scrum Master/Service Compliance Manager for our Information Security Services (ISS) team. As a Scrum Master for ISS DevOps, you will be responsible for facilitating the agile development process and ensuring the delivery of high-quality software solutions. You will work closely with developers which may be developing code, low code, or no code solutions. ServiceNow development will be a sizable percentage of the DevOps work and thus you will work closely with ServiceNow developers, module owners, catalog practitioners, technical architects, and the team leader to plan, execute, and review sprints. You will also monitor and report on the progress, performance, and quality of the ServiceNow development team. As the Service Compliance Manager, you will help advance ITIL principles within the ISS team. Key ServiceNow deliverables include facilitating the development of service descriptions, service catalogs, KPIs, knowledge management and service roadmaps.

Responsibilities

• Manage sprints by defining the scope, goals, and deliverables of each sprint, and ensuring that the developers have clear and complete descriptions of the requests.

• Coordinate and facilitate meetings to look ahead and look back at the sprint, and to resolve any issues or impediments that arise during the development process.

• Communicate and collaborate with the module owners, catalog practitioners, technical architects, and the team leader to align the expectations, requirements, and feedback of the stakeholders.

• Track and measure the workload, velocity, and quality of the developers, and provide regular reports and feedback to the team and to management.

• Lead and manage the development and delivery of ServiceNow solutions for ISS.

• Promote and uphold the agile principles and values, and foster a culture of continuous improvement, collaboration, and innovation within the development team.

• Assist Service Managers with defining and maturing their security services and practices. Help ensure the services teams have the necessary skills training. Help teams develop service catalogs and facilitate the DevOps lifecycle. Help teams define the appropriate KPIs to adequately manage their services.

Qualifications

• Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.

• At least 3 years of experience as a Scrum Master or a similar role in software development, preferably in a ServiceNow environment.

• Overall IT experience of 7+ years

• Certified Scrum Master (CSM) or equivalent certification.

• Strong knowledge of ServiceNow development, including custom applications, workflows, and integrations.

Preferred Skills

• Strong knowledge and experience of agile methodologies, tools, and best practices.

• Excellent communication, facilitation, and interpersonal skills.

• Ability to work effectively with diverse, international, and cross-functional teams.

• Problem-solving, analytical, and organizational skills.

• ITIL v4 certification is a plus.

Additional notes

• Relocation assistance is not available with this position.

• The ability to accommodate a flexible schedule aligned with international time zones is essential.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• ​Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.