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The Position

The Specialist, HR Direct is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) the target community (BI HR Professionals and BI employees) of HR services, being main contact for all queries related to HR Services in the region and processing support requests in an efficient and structured way as well as following up on them with the next service levels, and for giving end-user trainings.

Duties and Responsibilities:

• Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees of Japan and clarifies open questions related to HR services.

• Analyzes process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.

• Acts as first point of contact for target community for designated HR services within the region.

• Efficiently manages and prioritizes tasks to ensure Service Level Agreements.

• Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.

• The Specialist HR Direct works closely together with Head of HR Direct and all sub-teams within HR Tower of the SSC and with the IT department to optimize the efficiency and effectiveness of the support process.

Requirements:

• Fluent in Japanese and Business level English communication skills.

• Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization (e.g. Case management, Telephone System, etc.), deep expertise in working in a shared service environment, know-how in data security, data privacy and internal controls.

• Minimum of 3 years of experience in different HR functions.

• Experience in HR IT platforms, in particular Success Factors and ticketing tools.

• Customer service orientation.

• International experience preferred and would be an advantage.

• Experience in contact center is an advantage.

Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.