Job Information
Murray State University Student Accounts Coordinator in Murray, Kentucky
Summary of Job Duties and Responsibilities:
Provide quality customer service by performing a variety of student account functions that includes assisting in the student billing of all education programs and collections, payment plans and payment options for students and families.
Counsel students and parents regarding their financial obligation to the University.
Explain the University’s policies and procedures as they relate to student accounts.
Review student billing and financial aid awards to determine out of pocket costs and balance due; assist students with setting up a payment plan to cover balance.
Work closely with other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments.
Thoroughly respond to inquiries from students, parents and staff by way of email, phone and in person.
Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application of financial aid.
Assist with collection efforts of past due accounts.
Manage student account holds; verify clearance to register and to receive transcripts and diploma.
Process third party billings for payment by government and/or private companies.
Coordinate with Veteran Affairs, Employers, Department of Vocational Rehabilitation, etc. for students with benefits from outside organizations.
Process contracts, waivers and exemptions for all military. Examples: FTA waivers, National Guard, Army Ignited, Post 9/11, Chapter 31, Marines, Chapter 33, etc.
Access Federal systems to request billing payments. Must maintain compliance knowledge for these systems.
Maintain student files and correspondence.
Daily review and processing of third-party scholarship payments.
Reconciliation of third-party scholarships to student accounts and general ledger to ensure scholarships are processed timely. Includes, initiation of refund to organization if student cannot receive scholarship.
Meet with parents and students at Summer Orientations and Admitted Student Weekend and other recruitment events.
Verification of data entry from co-workers.
Other duties as assigned.
Minimum Education Requirements:
- Bachelor’s Degree required. Experience may be exchanged on a year-for-year basis.
Minimum Experience and Skill Requirements:
Three years minimum experience in system applications and customer experience.
Must demonstrate excellent interpersonal, organization, oral and written communication.
Must have the ability to exercise sound decision-making and a high level of accuracy and attention to detail, as well as the ability to multi-task and work independently.
Must be proficient in the MS Office Suite, as well as general systems applications.
Must demonstrate initiative, integrity and ability to manage confidential information.
Must have exceptional customer service skills.
Must have the ability to work cooperatively with others.
Ability to complete tasks under demanding time schedules.
Hourly Rate: $17.23 (Additional pay dependent upon qualifications)
Work Hours:
Office setting 8:00 a.m. to 4:30 p.m.
Overtime may be required in order to ensure that work is completed in a timely manner.
This position experiences a heavy workload at the beginning of the fall semester (August) and the spring semester (January). The nature of the workflow limits amount of vacation time in the months of January, July, August, November and December.
Work Location: Murray, KY