Job Information
Unifrax Customer Service Representative in MX, United States
Job Requirements
Job Responsibilities & Expectations:
Receive and process moderate to complex customer orders from quote to delivery, inquiries and/or complaints covering items or products ordered.
Maintain ongoing relationship with assigned customers and respective sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Provide pricing, availability, and schedule information within established guidelines.
Process orders through SAP
Process stock transfer orders
Update customer account files with customer information & order processing instructions when necessary.
Track order activity, and alert appropriate staff of any potential delivery problems. Expedite delivery of orders as needed to meet customer deadlines.
Interact with sales staff on a regular, defined basis; communicate with supply chain and production planning staff as needed .
Communicate professionally, appropriately, and timely with internal and external customers. Respond to all customer inquiries within 24 hours.
Research and obtain resolution of customer complaints and issues.
Exercise judgment and discretion, and function independently within authorized limits.
Prioritize your workload
Review your work for accuracy
Be proactive, not reactive
Be accountable. Mistakes are a learning opportunity. Proactively work towards resolving all issues.
If you recognize issues within a work process, address them with the appropriate party if you cannot resolve them on your own.
- Constant and fluent communication with Kreston to deliver the invoices on time the customers
Track Mexico collections and provide proper status of each invoice
Qualifications:
High School Diploma required. Associate's or Bachelor's degree in relevant field preferred
A minimum of 2-5 years of customer service experience is preferred. Manufacturing company experience preferred
Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
Must have excellent organizational and communication skills and strong detail orientation
Capable of handling multiple priorities and adapting to change with ease
Willing to take on additional tasks and work effectively on a team
Proficiency in Microsoft Word and Excel required, knowledge of Lotus Notes, AS400/PRMS, SYSPRO, SAP, and Intellichief preferred
Experience with Canada and Mexico customs and regulations preferred
Must be fluent in Spanish and English.
Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener.
We help people breathe easier, live greener, and go further than ever before.
Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications.
With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge.
Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.