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Description

Introduction

Do you want to join an organization that invests in you? At HCA Healthcare you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Analyst II like you to be a part of our team.

Job Summary and Qualifications

Support the Clinical Development & Innovation products through product feature development, implementation activities and on-going support. Provide recognized knowledge of product features, functionality and utilization of applications custom-developed by Clinical Development & Innovation. Provide product expertise, and identify, mitigate, and escalate significant product issues. Provide hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users, vendors, and internal partner teams. Continually mature an understanding of how business owners/practitioners utilize the product(s), by maintaining strong relationships with business partners and product users. Contribute product knowledge to trainers, documenters, testers, and developers.

• Lead Clinical Development & Innovation product development activities associated with Clinical Development & Innovation products, including the creation of deliverables for product development lifecycle, implementation, and support while acting as a subject matter expert (SME) for the product.

• Lead cross-functional teams to execute product roadmap including making strategic decisions and prioritizing product features.

• Collaboratively work with other Clinical Development & Innovation analysts on product management to maintain and enhance documentation for implementation, support, and toolkits.

• Lead demos and presentations—both internal and external—to increase awareness of Clinical Development & Innovation products and features.

• Provide continual operational support to field operations by troubleshooting issues and support tickets in a timely manner.

• Assist with change requests and maintain backlog for development activities.

• Ensure that open support tickets are closed in a timely manner that meets or exceeds product SLAs.

• Strong interpersonal skills and skills working with diverse and complex projects.

• Strong desire to learn new things and regularly seek opportunities for professional growth.

• Prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment.

• Strong problem and issue resolution experience and the ability to create quality deliverables.

• Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization.

• Partner with our Clinical Operations Group.

• Represent Clinical Informatics within corporate ITG and with other HCA Healthcare groups.

What qualifications you will need:

• Bachelor's Degree preferred

• Three or more years of relevant work experience

Other/Special qualifications

• Candidate must be detailed oriented, have good organizational skills, follow-through, and analytical skills

• Excellent written and verbal communication skills, and possess strong collaboration, facilitation and negotiation skills. Experience with application development methodologies is preferred

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Product Analyst II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.