Enable America Jobs

Junior Technical Trainer

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a Junior Technical Trainer to join our team in National Harbor, MD.

As a Trainer, you'll be responsible for coordinating and delivering in-person and virtual training pertaining to end user IT tools/technology such as Service Now, Microsoft 365, and other administrative tools and software. Candidates will research, design, develop and evaluate training courses ensuring the content, structure and follow-on assessments align with learning outcomes and objectives. As part of a larger IT service delivery team, you'll coordinate with developers and business analysts to ensure targeted services are promoted prior to new IT capability release.

About the Role:

• Work with stakeholders to gather requirements, design and develop training modules and artifacts

• Gathers, reviews, and analyzes course evaluations to determine the effectiveness of training sessions.

• Prepares recommendations and reports to senior-level personnel and/or management.

• Train all New Hires from Feds to Interns and Contractors

• Build and present in-person and virtual training curriculum as well as follow-on assessments to provide educational training on end-user IT/technologies including Microsoft 365 products

• Become a subject matter expert in all function areas of the training product suites

• Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on customer feedback

• Coordinate the scheduling, logistics and course preparation for all training offerings. o Assist in the creation of knowledge articles

• Work collaboratively with all stakeholders, focusing on providing the highest level of customer satisfaction

• Communicates effectively with a wide variety of technical and non-technical audiences

• Track and analyze trends using Service Now ticketing system to recommend training opportunities

Required Qualifications:

• Must be able to obtaining a DHS EOD suitability or Current DHS EOD preferred

• Bachelor’s degree or equivalent + 3 years of related experience

• Hands-on experience with the following technologies:

• SharePoint

• Adobe Acrobat Pro

• SnagIt

• Microsoft Teams

• Zoom

• Microsoft PowerPoint, Word, Excel, and Visio

• Experience with multiple training approaches: virtual, classroom, online material, and learning content

• Proficient in identifying training requirements through proven and efficient approaches

• Experience in customizing learning material for relevancy of the customer needs and environment

• Excellent presentation, written and verbal communication skills

• Ability to work independently or cohesively with team members

Preferred Qualifications:

• ITIL

• Familiarity with Microsoft Products and Adobe Captivate or other Video tools

• Previous DHS experience

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$71,500 - $150,200