Job Information
DATTCO Customer Service Representative in New Britain, Connecticut
Customer Service Representative
Department: Administrative
Location: New Britain, CT
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3078822&source=3078822-CJB-0)
DATTCO has a full-time Customer Service Representative opening in our School Bus Division located in New Britain, CT. The Customer Service Representative provides friendly and highly responsive service to customers from initial inquiry through trip completion and beyond. Our aim is to encourage repeat business by building relationships with our customers and providing the highest level of service in the industry.
DATTCO is the largest private passenger transportation company in New England with 1,700 vehicles operating from over 30 locations. DATTCO was established in 1924 and is a third-generation, family-owned company. We began providing school bus transportation in 1949 and we currently service 30 school districts and Regional Education Service Centers throughout Connecticut and Rhode Island, transporting over 140,000 students annually. Learn more about us at www.dattco.com.
DATTCO Offers:
Family-oriented culture & team environment
Room for advancement - we promote from within
Medical & dental insurance
Life insurance
401k plan with company match
Flexible spending account
Paid time off
Paid holidays
Primary Responsibilities:
Respond to booking requests received via phone, email, web quotations, social media and other channels.
Prepare quotations for potential customers and follow up as needed to book business.
Create work tickets/itineraries.
Maintain contact with customer to ensure accurate booking details.
Prepare & distribute invoices to customers.
Maintain accurate records in DATTCO charter booking software.
Manage accounts receivable.
Requirements:
High school degree or equivalent
Customer service experience
Planning and organizational skills
Detail oriented and customer focused
Strong written and verbal communication skills
Adaptability to different personality types
Ability to multi-task in a fast-paced environment
Proficient in Microsoft Office (Word, Excel and Outlook)
Ability to become proficient with our software used for quoting, selling and dispatching charter trips
Team player
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3078822&source=3078822-CJB-0)