Job Information
Hancock Bank Wire Transfer Specialist R013821 in New Orleans, Louisiana
This is a Job Description for a Wire Transfer Specialist in New Orleans, Louisiana
Summary: Responsible for providing a variety of basic clerical and/or administrative support duties which include but are not limited to customer service, wire transfers, document processing, and research.
Work is performed under close supervision and according to established instructions related to work performed.
General knowledge of department and/or company procedures is required. Incumbent is cross trained on at least 70% of department operations. Incumbents at this level have two or more years of bank operations experience.
Duties & Responsibilities: Review and processes outgoing wire transfers for accuracy while adhering to the Wire Policy and Wire Department Service Level agreement. Responsible for repair and return of incoming wires within the guideline of the Wire Policy. Verifies that all wire transfers are following the Bank Security Act (BSA), Reg. E, and the Uniform Commercial Code (UCC4A) federal compliance regulations as they relate to wire transfers. Monitors incoming and outgoing wires for suspicious activity and reports to Wire Dept. management and Corporate Security as applicable. Process 10-12% of wire department volume in Level 1 queues. Perform Callback verification to FTA customers, as applicable. Perform Callback verification to all customers for wires $1MM and over. Responds to research requests for archived wires from Corp. Security, Legal subpoenas, FinCen, as well as research request from authorized personnel and FTA customers. Perform end-of-day balancing of the wire system with the Federal Reserve
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: High School Diploma or GED. Two or more years related experience or training. No certification, license or registration are required to successfully apply for this job; however, once in this position certifications from Hancock Bank's Computer Based Training (CBT) are required, as applicable. Exhibits strong verbal and written communication skills. Working knowledge of Microsoft Office Products such as Word, Excel, Access, and PowerPoint. Excellent verbal and written communication skills to communicate effectively with customers and bank personnel. Must be able to establish and maintain a high level of credibility with all levels of internal and external customers. Detail oriented. Ability to formulate sound conclusions and recommend optimal course of action based on analysis
Equal
Opportunity/Affirmative Action Employer.