Enable America Jobs

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $67,300 - $85,000

Position Summary

The Associate Director reports to and works closely with the Assistant Dean of Student Wellness to manage student wellness issues for undergraduate students in Columbia College (CC) & The Fu Foundation School of Engineering and Applied Science (SEAS). This position blends collaboration with colleagues/partner offices and non-clinical support to provide direct follow-up for CC/SEAS undergraduate students who are in distress related to medical and psychological concerns, life traumas, and other barriers that impede students' success. The Associate Director uses interventions, referrals, and follow-up services to provide a personalized, high touch, and customized response to address individual student issues which can include health and public health concerns (e.g., pandemic), emotional and behavioral emergencies, suicidal behavior, and/or sexual assaults. In providing support to students this position will need to collaborate with many partner offices, such as Residence Life, Counseling and Psychological Services, Center for Student Advising, Health Services, Public Safety, Student Conduct, Disability Services, Family Engagement, Financial Aid, and Athletics. While strong supportive relationships may develop with students, the Associate Director does not engage in individual therapeutic relationships or psychological counseling.

Responsibilities

Case Management:

• Respond to queries from students, staff, faculty, and parents related to concerns about students in distress, medical leaves, and/or the navigation of Columbia resources.
• Provide ongoing case-management for students in various stages of distress and need, including meeting individually with students to support their progress and provide referrals to services within the university. Follow-up and track cases to ensure student compliance with recommendations and adequate support.
• Manage student cases that come through referrals or the online management system, including collecting, evaluating and updating information.
• Conduct meetings and manage parental notifications for students with multiple hospital transports due to instances of alcohol/substance intoxication.
• Provide crisis intervention & wellness resources to students living off-campus.
• Create a supportive wellness program for students returning from medical leave of absence, in partnership with the Associate Dean, to facilitate a smooth transition.
• Support the on-call team and residential life with students who are hospitalized due to physical or psychological concerns. Provides on-going support to these students to create a plan for successful completion of the semester or review options such as leaves of absences.

Outreach, Training, and Education:

• Work with student groups focused on health & wellness initiatives.
• Assist partner offices in developing and implementing programs that disseminate information and promote student wellness. (i.e. parent webinars, family orientation/weekend, orientation).
• Assist in training and advising faculty, staff, and students on managing and responding to students of concern.

Other Related Duties:

• Assist in college-wide events and programs. Provide support as requested during emergent situations.
• Other duties as assigned.

Minimum Qualifications

• A Bachelor's Degree is required.

• Minimum experience of four years in academic environments with experience in case management, including managing responses to crisis situations on a residential campus and working as part of a case management team.

• Experience with diverse student populations and navigating complex, decentralized environments.

• Demonstrate awareness and an understanding of FERPA, Clery Act, CAS Standards, HECMA standards, and other emergent issues pertaining to case management in a higher education setting.

Must have the ability to work evenings and weekends as needed.

Applications submitted without a resume and cover letter will not be considered.

Preferred Qualifications

• Master's degree in social work, counseling, higher education, or related field strongly preferred.

Other Requirements

• Must be able to assess situations quickly and triage objectively, and serve as an authority to relevant resources and devise solutions efficiently.
• Must possess excellent emotional and interpersonal intelligence, the ability to navigate difficult and ambiguous situations, and manage sensitive and confidential information.
• Must be able to relay information clearly through excellent writing and oral communication skills.
• Demonstrate knowledge of and the ability to learn student services/educational software.
• Must be self-initiating and independent.