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About the Role:

Grade Level (for internal use):

09

About the Role:

The Team :

At S&P Global Market Intelligence, we aim to be the leading platform solution provider that powers the growth of private markets by enabling our customers to deliver investment and operational alpha.

The Commercial Sales team has a relentless focus on delivering for our customers. We drive exceptional client relationships and sustainable revenue growth by activating the full value * * and delivering holistic solutions that solve the acute scale challenges our clients are confronting.

The Market Intelligence Commercial Sales team spans across all 4 of our business lines:

• Capitol IQ Solutions – our desktop solutions

• Credit & Risk Solutions – products and services in credit and other risk categories that intersect credit

• Data & Insights - data, news, research, events, and advisory

• Enterprise Solutions – bringing regulatory compliance, software, services, and expertise together

Responsibilities : * *

Inside/Outside Sales  

• Identify new opportunities within the designated territory 

• Establish appointments with senior executives of these organizations 

• Build and execute sales campaigns and host clients at events (e.g. conferences, dinners)

• Coordinate and lead sales demonstrations to drive growth through renewals upselling and new business acquisition

• Maintain focused approach to daily sales activity pipelines and systems based workflow (i.e. Salesforce.com)  

• Collaborate across the overall Commercial Organization (Customer Success Managers, Customer Migration Associates)

• Secure the executed contract and coordinating the transition of new clients to the Relationship Management group. 

   Account Management  

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow  

• Assess clients' needs for new opportunities and work to close greenfield sales 

• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth 

• Manage incoming calls and e-mails from assigned accounts 

   

Business Management 

• Design and implement training on the diagnostic sales approach for new and tenured Commercial Team members.  

• Travel regularly with Sales Executives and Relationship Managers to reinforce diagnostic sales concepts and other skills.   

• Observe sales calls, product demonstrations, and client training sessions.  

• Provide mentoring and initiate training plans, in collaboration with managers. Make program recommendations to managers and other partners based on common feedback/observations. 

   

Client Services 

• Provide client support via phone, email and other mediums  

• Make suggestions in regard to product usability, presentation, and data quality 

• Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience 

   

Customer Success: 

•  Drives continuous service improvement with product adoption and usage growth.  

• Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users 

• Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis. 

   

Relationship Management: 

• Manages existing business base. Uses relationships with existing accounts to grow and retain business to meet or exceed sales goals.  

• Focuses on retaining business by ensuring a high level of client satisfaction. Communicates with clients regarding significant issues and directs their resolution.  

• Uses client feedback to generate integrated client solutions and product improvements to improve revenue. 

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree or equivalent experience (Finance, Economics, or related field preferred).

• Strong presentation, multitasking, and customer service skills.

• Proven record of maintaining strong relationships with customers, addressing their needs, and maintaininga high level of customer satisfaction.

• Exceptional listening skills, ability to articulate ideas and complex information in a clear and structured manner.

• Demonstrate sound ability to analyze client information quickly, respond logically, and use data to influence client purchase decisions.

• Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as Salesforce.com) and data visualization tools (such as Microsoft PowerBI) would be advantageous.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

40 - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.1 - Middle Professional Tier I-Ou Sales (EEO Job Group)

Job ID: 306140

Posted On: 2024-08-06

Location: New York, New York, United States