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Flik Hospitality Group

Salary: $85000 - $92000 / Year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will provide overall planning and direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

RESPONSIBLITIES:

Leads, manages and inspires a large diverse team across multiple locations to provide elevated service to clients and guests.

Support onsite operations focusing on reception, catering and conference services.

Closely manages all activity related to visitors, meetings, catering and events

Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client

Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)

Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members

Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems

Assist with creating a collaborative environment amongst the team through events and personal introductions.

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval

Coordinates weekly staffing schedule including provision for vacation and holiday coverage

Carries out time and attendance record-keeping for members of the Team

Ensures that the Team is trained in executing emergency procedures for which they are responsible, coordinating such training with the client

Ensures all team members adhere to client approved attire

Provides input with regards to associate performance, highlighting successes as well as areas for improvement

Assist in making space reservations using an online tool and escorting guests throughout the office

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest

Coordinate luggage drop-off and pick-up

Manage the badge process for employees and visitors according to client standards

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen

Restock office, kitchen, and pantry supplies

Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.

Provide general travel support (arranging for transportation, providing directions, etc.)

Coordinate and arrange basic office equipment repairs and maintenance

Carry out instructions for security, fire, health and safety guidelines

Provide first-line support for basic office technology

General administrative support

Interface with vendors (catering, AV, etc.) to provide seamless customer support

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Conduct opening and closing walkthroughs when business requires

Other duties as assigned

KEY COMPETENCIES:

Has the ability to think quickly, analytically, strategically, and accurately

Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.

Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite

Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical, and committed to maintaining a high degree of confidentiality.

A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

5-7 years of experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality.

Ability to use analytical skills for measuring business potential and value to the client

Has developed teams and delivered structured service excellence trainings to enhance experience.

Proven track record on leadership development, and business growth

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1302690

Flik Hospitality Group

HILARIA KWAKUMEY

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