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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Sales Enablement, Pricing, & Transformation (SPT) team is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.

The Manager, Performance & Insights will focus on partnering with the U.S SME Field and Telesales organization. S(he) will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. S(he) will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness & Governance, Finance, SABE and other supporting teams.

The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. S(he) will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.

How will you make an impact in this role?

Unleash your analytical skills to define the future of how we serve our customers.

• Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives

• Multi-Disciplinary Leadership: Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes

• Superb Communicator: Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization

• Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner

• Strong Analytical Skills: Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques

• Strategic Mentality: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance

• Results Driven: High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change

• Outside the Box Thinking: Challenge status quo, innovate, and harbor strong curiosity

Minimum Qualifications

• Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges

• Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skills

• Customer Management: Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills

• Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.

• Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data

• Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)

• Strong work ethic with a will-to-win attitude!

• 3 years of relevant work experience in analytics and business process design

• Bachelor's degree in business, quantitative analysis or related fields

Preferred Qualifications

• Proficiency in SQL, Python, Tableau and other analytical tools

• Strong grasp of the Global Commercial Services business and Field Sales organization.

• Master's Degree in a quantitative discipline

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24011325