Job Information
Mixlab Processing & Compounding Technicians in New York, New York
Mixlab, the fast-growing veterinary compounding pharmacy, is hiring Processing and Compounding Pharmacy Technicians in our New York pharmacy. We are looking for Technicians who are obsessed with details and are driven by an ability to #makeithappen for our customers and their furry (and scaly!) friends no matter what. You will be an integral part in helping us to ensure our NY operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike. This role reports directly to the Pharmacist-in-Charge. Applicants will be considered for both roles and if hired, may have opportunities to be cross trained in Processing, Sterile, and Non-Sterile Compounding
Processing Responsibilities:
Prepare orders for our pet parents by confirming customer data; counting, filling and labeling medications; and packing orders
Ensure accuracy of patient information and records, and update as necessary
Check for completeness of prescriptions
Handle customer interactions in a friendly and professional manner
Partner with pharmacists and logistics team to troubleshoot issues, work on special projects to improve quality and efficiency, and drive a smooth operation
Keep accurate records and monitor inventory levels in accordance with NY State Board of Pharmacy & Federal regulations and company policies and procedures
Maintain an organized work area and upkeep the appearance of the pharmacy
Cross-train across other Mixlab functions over time including customer service, logistics, and compounding
Champion the pet parent experience by recommending digital process changes and troubleshooting bugs
Compounding Responsibilities:
Assist with the compounding of nonsterile pharmaceutical preparations including but not limited to capsules, oral liquids, topical medications, otic preparations, and medicated treats under the supervision of the managing pharmacist. Please note: Hormones and other potentially hazardous chemicals are used in nonsterile compounding
Consistently meet standards of accuracy and potency
Package and label prescriptions, including bulk medications
Monitor inventory levels, re-order low inventory or expiring chemicals, and receive new inventory
Adhere to USP guidelines as related to non-sterile compounding
Perform environmental monitoring and cleaning tasks as indicated in SOPs
Assist team members and problem solve with pharmacist’s support
About You:
Processing: You have experience working in a data processing, fulfillment, or retail role
Compounding: You have at least 2 years of experience working as a pharmacy technician directly with pharmacists in a compounding pharmacy
You have experience working in veterinary care or the medical field, or a strong interest in working in the field
You have a strong attention to detail
You have a customer-focused (and in our case, a pet-focused!) mindset
You thrive in a fast-paced work environment
Must be able to remain in a stationary position 50% of the time.
Must be able to move boxes holding medications weighing up to 25lbs across the office
You have excellent communication skills - both written and verbal - and are a collaborative, team-player
You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
You have the ability to learn and adapt to new processes and procedures
You constantly strive to “wow” clients and patients
You have a strong sense of ownership and accountability
You are scrappy and resourceful
You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
You have flexibility to work nights, weekends, and holidays
MUST LOVE PETS!
About Mixlab:
Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.