Job Information
Scale AI, Inc. Program Manager, GenAI Experts in New York, New York
Scale is at the forefront of enabling Machine Learning across multiple industries by improving the world's leading Generative AI and Large Language Models.
We are building the Generative AI Data Engine to push the boundaries of model development. We do this via human-powered datasets, world-class Reinforcement Learning with Human Feedback (RLHF), model evaluation and more. We build products for AI research teams training models and the world's largest marketplace of human intelligence.
We are expanding rapidly and we are launching new GenAI pilots and projects at a rapid pace. In this role, you will partner to oversee the day-to-day operations of our GenAI data labeling system for high-priority pilots. You will be part of a highly motivated team of operators and collaborators who ensure high-quality and timely SLA delivery for the pilots your team supports. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.
The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.
- Drive some of our most critical operational processes to hire and scale up a high-quality, on-site workforce
- Work with product operations, customer operations, engineering, and other quality operations teams to execute on delivering SLAs for high-priority pilots
- Improve existing processes and tools globally to ensure Scale maintains the highest quality standards in our Generative AI offerings
- Create an effective feedback loop between the frontline, product, strategy, and customers
- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy
- Be based in the NYC metropolitan area and are available to come into the office on a hybrid schedule
- 4+ years of experience in operations, and/or top tier consulting role requiring a blend of analytical, strategic, and cross-functional work
- A strong orientation towards outcomes, and a history of being scrappy when it counts - you are excited about building things from scratch and are able to solve difficult problems in high-stakes environments
- A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results
- An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
- Analytical, planning, and process improvement capability
- Experience with reading SQL and/or another database language
- Work Experience with Product Management, Machine Learning, Deep Learning, Generative AI, Large Language Models, Natural Language Processing
- Professional certifications in quality management (e.g., Certified Quality Manager, Six Sigma
Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Scale employees are also granted Stock Options that are awarded upon board of director approval. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
About Us:
At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
Minimum Salary: 108000.00 Maximum Salary: 130000.00 Salary Unit: Yearly