Enable America Jobs

Job Description

The IT Infrastructure and Operations Director plans, directs and oversees IT Operational activities that cover IT Service Management, Service Desk, Data Center operations, Servers and other infrastructure areas. The role has a broad set of responsibility covering virtually every aspect of IT infrastructure and operations. This position will manage the helpdesk, server and data center operations team. This position will support the CIO in running the IT infrastructure operations efficiently and effectively across the function.

What you'll be working on...

• Ensures high availability and optimal performance of IT systems through proactive monitoring, maintenance, and continuous improvement initiatives.

• Oversees daily infrastructure operations, implementing best practices and automation to maximize efficiency and minimize downtime.

• Manages data center operations, including disaster recovery planning and testing, ensuring business continuity in all scenarios.

• Directs and allocates resources for infrastructure-related projects and programs, ensuring timely and successful delivery.

• Maintains effective communication with senior management, project teams, and business stakeholders to align IT infrastructure with organizational goals and needs.

• Strong strategic thinking capabilities, with a proven track record of aligning IT initiatives with business goals and driving digital transformation.

• Manages key vendor relationships.

• Develops IT policies and procedures in keeping with business needs and control requirements.

• Prepares, manages, and optimizes IT operations budgets, leveraging industry benchmarks to drive cost reduction while maintaining service quality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Bachelor's Degree or equivalent combination of education and experience.

• 10 years of experience is managing IT operations for a mid sized company.

• 7 years of experience with IT Service Management and ability to balance end user satisfaction and costs.

• 5 years of experience in managing vendors, contracting and realizing efficiencies by effective contracting and technology selection.

• Experience across a broad range of technologies including Microsoft Office, Servers, VM Ware, SQL Server, Cyber Security tools, Networking and SAN.

concepts to diverse audiences and the ability to influence senior leadership and business stakeholders.

• Expertise in data center operations, disaster recovery planning, and business continuity strategies.

• Knowledge of IT service management (ITSM) principles and best practices, including ITIL framework.

• 5 to 7 years of experience in establishing and managing the budget for infrastructure.

• 5 to 7 years of experience in Planning and executing infrastructure related projects.

• Experience in architecting the Technology infrastructure via understanding of on-premise and cloud-based infrastructure components.

Salary range from $170k-$190k

Benefits:

• Competitive base salary

• Fantastic opportunities for career growth

• Cooperative, supportive and empowered team atmosphere

• Annual bonus and salary increase opportunities

• Monthly recognition events

• Endless wellness initiatives and community events

• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!

• Paid time off, holidays and a separate bank of sick time! null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.