Enable America Jobs

MANAGER I OPERATIONS

WHAT IS THE OPPORTUNITY?

Leads Central Operations Teams in the delivery of New Client and Account onboarding. Responsible for supervising, planning, developing, managing and motivating colleagues involved in New Account operations. Responsible for building and maintaining relationships with internal and external customers; while providing exemplary customer service and managing a high volume fast pace production department. Adheres to Bank compliance policies and procedures as well as all regulatory requirements and guides directionally to staff. Identifies key business value drivers, defines metrics to inform performance and meet defined SLA's. Supports decision making and fosters positive thought partnerships to ensure department provides quality client service, operational integrity and regulatory compliance with all processes/procedures in client and account opening. Subject matter expert in deposit account structures and documentation requirements.

What you will do

• Leads, develops, implements and provides the ongoing management of the end-to-end processes including Client and Account Opening

• Responsible for the development of risk mitigation strategy and process improvement for new accounts. Identifies, evaluates and mitigates risk to business objectives, process workflows and service initiatives.

• Assist team members with resolving escalated member service conflicts as necessary.

• Provides subject matter expertise and project support for initiatives for the design and implementation of new products and services.

• Ensure the customers receive outstanding and timely service. Leads the partnership with Compliance, Internal Audit and Legal to ensure risk mitigation efforts, both tactically and strategically, are agreed upon and aligned with overall corporate direction.

• Oversees daily operational service, quality and productivity of the department.

• Manages the efficiency and effectiveness within the new accounts team. Sets measureable goals and examines ways to raise standards, improve quality, and improve overall performance of the department.

• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

• Proactively recognizes, plans and acts on the need for improvement of team processes.

• Works with Senior Management to resolve complex operational issues; provides research related to system functionality; develops, clarifies and enhances policies and procedures; and streamlines operations.

• Maintains broad understanding of regulatory compliance and industry practices; works with the Legal and Compliance departments to interpret, integrate and enforce compliance matters throughout the bank. May include development and enforcement of procedures related to CNB's Bank Secrecy Act compliance program, including anti-money laundering, currency transaction reporting, due diligence investigations, and the Client Information and Know Your Customer programs.

• Actively participates in bank wide initiatives, providing input for operational and client impact.

Must-Have*

• Minimum 3-5 years banking operations experience in a financial institution required.

• Minimum 3-5 years banking and operations management experience.

• Minimum 2 years experience in managing projects and/or teams required.

Skills and Knowledge

• Management experience within financial services operations.

• Critical and strategic thinker.

• Knowledge of applicable regulatory requirements.

• Seasoned problem-solving, analytical and decision-making skills.

• Strong project management skills. Excellent verbal and written communication skills.

• Ability to create influential documents, presentations and group or team facilitation.

• Working knowledge of financial and budget process.

Compensation

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.