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Food Service Representative – Patient Services

Position Summary:

Maintains the activities of the food service operations. Prepares and services meals for retail, patient services, catering, off-site locations and special events. Adheres to the policies and procedures for the Food and Nutrition Services Department. Maintains quality and exceptional customer experience.

REPORTS TO:

DESCRIPTION OF WORK:

• Work assigned station on Patient Tray Line. Places standard items on patient trays as described on patient menu and in accordance with portion control standards. Assures tray accuracy and adheres to proper time and temperature procedures. Stocks, replenishes, and sets up necessary stations on the patient tray line. Breaks down and cleans stations on tray line as assigned. Loads and unloads patient trays into the designated service trucks.

• Prepares, sets up, and maintains assigned service stations in the retail and catering areas. Sets up and maintains necessary supplies from the appropriate storage area. Sets up and prepares necessary food items such as breads, coffee, grilled to order items, sandwich preparation, salad bar preparation, and other requirements in accordance with retail and regulatory standards.

• Potions, assembles, dates, and labels Patient and Non-Patient food items including garnishes, special items, desserts, salads, beverages, salad platters, and other items as described in the patient/non-patient menus. Assist in the portioning and pre-preparation for production.

• Works in the dish room: scrapping trays, loading the dish machine, unloading the dish machine, sorting and cleaning silverware, cleaning and sanitizing of small wares, pots, pans, and other cooking utensils/equipment in accordance with all regulatory and department standards. Sets up and cleaning of dish machine and three bay sink in accordance with all regulatory standards. preparing of silverware, cleaning and sanitizing patient and non-patient trays and components. Sweep and mops floors in kitchen and service areas. Cleans tables, counters, kitchen equipment to include but not limited to, refrigerators/freezers/ ovens, steam tables, mixers, food dispensing machines, slicers, fryers, chairs, cabinets, patient unit refers/freezers, spills and service type sanitation needs, etc, using standard procedures for cleaning and sanitizing.

• Maintains proper pre and post service sanitation for assigned work station. Removes and bags refuse and other garbage including cardboard, fryer grease, and disposes proper according to all regulatory standards. Cleans and replenishes hand washing stations.

• Delivers and retrieves trucks to units in timely and professional manner following scanning procedure for documenation. Delivers trays and retrieves trays to patients with professionalism and in a courteous fashion. Adheres to all regulatory standards.

• Delivers call backs, between meal nourishments, and late trays to the patient floor in a timely and courteous fashion. Sets up floor stock delivery carts and delivers to appropriate nursing units pantry according to CaterTrax orders. Ensures that food and non-food items are stored properly in accordance with all regulatory standards. Records temperatures of refrigeration/freezer units daily. Monitors and records inventory levels and usage of items supplied.

• Fills assigned service station both hot and cold. Includes but not limited to grill station, salad bar, tray line stations, sandwich station, cashiers’ station, etc. Provides for customer needs in an accurate, courteous and safe manor for retail, catering and in-house customers.

• Sets up, serves, and cleans up catered and special functions. Prepares necessary items for the functions and delivers in a timely fashion.

• Maintains a friendly, efficient, and professional attitude towards all customers including patients, in house and retail. Reports to work as scheduled with proper clean uniform. Presenting a professional image.

• Maintains professional growth and development through seminar, conferences, and professional affiliation. Maintains appropriate competencies.

• Acts as Mentor/Buddy for on-the-job training for new employees.

• Responsible for all other tasks as assigned.

  SUPERVISORY RESPONSIBILITIES:

  None

  Qualifications:

  High School Diploma or equivalent. ServSafe or equivalent certification preferred.

  Requirements:

  While performing the duties of this job, the employee is regularly exposed to extreme cold and extreme heat. Frequent lifting, walking, pushing, pulling and/or carrying exceeding 50 lbs. Frequent bending and stooping. Spends long periods of time standing.

Required:

1. High School Diploma or equivalent.

2. 1 year of experience directly related to the duties and responsibilities specified.

Preferred:

1. At least one (1) year of food service or retail customer service experience preferred.

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.

Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.