Job Information
City of Norfolk, Virginia Case Manager III - Clinical and Acute Services in Norfolk, Virginia
Case Manager III - Clinical and Acute Services
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Case Manager III - Clinical and Acute Services
Salary
$46,589.00 - $76,023.00 Annually
Location
7460 Tidewater Drive, VA
Job Type
Permanent Full-time
Job Number
12110
Department
Community Services Board
Division
Substance Abuse Services
Opening Date
06/24/2024
Closing Date
7/4/2024 11:59 PM Eastern
Description
Benefits
Questions
Description
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking to hire a Case Manager III position in their Clinical and Acute Services division. The Case Manager III provides activities and services that assist adults diagnosed with substance use disorders or a co-occurring disorder to access needed psychiatric, medical, substance use, social, educational, vocational, and other supports necessary to meeting basic needs. Completes clinical documentation in accordance with agency guidelines.
Departmental Hiring Salary Range: $46,589- $53,577
Essential Functions
Essential functions include but are not limited to:
Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance use treatment, medical care, food, skill training, housing, etc.
Assists the individual directly with obtaining needed resources. Assistance also includes advocating for the consumer in order to procure needed resources or services, while empowering the individual to be as independent as possible.
Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
Makes contact with family or significant others to promote implementation of ISP and community stability.
Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
Provides practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Performs crisis intervention to resolve critical situations.
Liaison for referrals for detox and residential substance use treatment services.
Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing by completing documentation and submitting filing according to program standards. Completes an accurate record of direct and consumer related service provided on a daily basis.
Complies with regulations for HIPPA, mandated reporting of abuse and neglect, Consumer Confidentiality, and other Consumer Rights.
Maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.
Attends agency staff meetings, case review meetings, supervisory meetings, and training as required.
Assists consumers with obtaining and maintaining their housing situation, which will require the staff person to work in adverse working conditions such as: bed bug or rodent infested conditions, high crime neighborhoods and under emergency conditions.
Education/Experience
Bachelor's degree in a human services field.
Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:
2 years case management experience working with co-occurring and substance use disorders.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
Certification in basic first aid and CPR, depending on area of assignment.
QMHP-A certification preferred.
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
03
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
04
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Associate's Degree
Bachelor's Degree
Master's Degree or higher
05
Do you possess a Bachelor's degree in social work, human services, or related field?
Yes
No
06
Do you possess at least 2 years of experience working with adults with substance use disorders diagnosis?
Yes
No
07
Do you possess at least 2 years of experience working with adults with co-occurring diagnosis?
Yes
No
08
Do you possess a QMHP-A certification?
Yes
No
09
Do you have a valid driver's license?
Yes
No
10
Please provide the name, email address, and phone number of your current or most recent supervisor
11
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
12
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Agency
City of Norfolk
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