Job Information
Old Dominion University Financial Aid Processing Tech in Norfolk, Virginia
Posting Details
Working Title Financial Aid Processing Tech
Position Number 00826A
Department FINANCIAL AID OFFICE
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category C Technicians
Job Description
As the Financial Aid Processing Tech, this position will be responsible for performing the
daily operations for processing financial assistance as assigned by supervisor, making
financial assistance awards decisions concerning student eligibility for assistance and
other administrative service issues, providing high quality administrative service
functions and duties including supporting the Counselors with clients and their inquiries
and/or requests in regards to student account matters, researching and resolving
inquiries by telephone and/or correspondence, and by fax and electronic mail, and will
be responsible for the initial administrative processing using the electronic database
systems, including application screening, verification, document processing and Federal
Student Loan service functions.
Type of Recruitment
Knowledge, skills and abilities
Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Some experience providing administrative support in a student-focused environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Demonstrated ability to coordinate multiple projects. Bachelor’s Degree. Some
experience in Financial Aid profession or Customer Service environment. Public
speaking experience. Banner or compatible system experience. Some experience
working in a college or university setting.
Conditions of Employment
This is not a remote position.
Given the nature of the positions in the division of Student Enrollment, Engagement & Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).
Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 35,000.00
Posting Detail Information
Job Requisition Number S02662
Job Open To General Public
Open Date 06/10/2024
Close Date 06/28/2024
Open Until Filled No
Special Instructions Summary
n/a
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page www.odu.edu
Department Home Page https://www.odu.edu/finaidoffice
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Contact Information for Professional References
Optional Documents
Yellow Layoff Form
Blue Layoff Card
AHP Letter