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Req# 28450 Aultman Health Foundation, NORTH CANTON, OH AULTMAN MEDICAL GROUP INC Aultman Health Foundation Full Time, Day Shift, 7:30A-4P BASIC FUNCTION: Responsible for efficient operation and flow of patients through the practice. Greet incoming patients, answer telephones, and schedule appointments and referrals. Collect and update patient information. Handle insurance verification, medical billing and coding, and front office procedures. Provide clerical services and perform general office duties. Work with manager to coordinate front office functions and provide input for improvements. JOB DUTIES AND COMPETENCIES: Answer incoming telephone calls and process appropriately. Possess a warm outgoing personality with excellent telephone etiquette. Schedules office visits and referrals. Verify and collect patient demographic and insurance information. Register patients into scheduling software. Work with manager to develop and implement changes to improve scheduling efficiencies. Collect co-pays and patient payments. Tracks physicians' referrals and "no shows" on monthly basis. Reports to manager. Prepare and send patient correspondence in accordance with policy. Prepare medical records for insurance companies, attorneys and patients. Assist other offices as needed. Complete Disability and BWC forms as needed. Maintain electronic medical record, scan information according to protocol as appropriate. Work in cooperation with the physician, practice team leader and manager to develop and implement administrative policies. Extensive knowledge of medical terminology, medical billing, and medical coding. Knowledge of handling general administrative and clerical tasks Skilled in computer applications like MS Word, Excel, and PowerPoint. Skilled at handling multiple tasks and work under pressure. Adhere to organizational policy and procedure. Promote positive physician, organization, and community relationships. Dispense durable medical equipment and supplies Initiating prior authorizations, calling patients regarding approvals or denials Communicate directly to staff and physicians via EMR system Other duties as assigned. HEALTH CARING STANDARDS/ VALUES: Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible. Always provide a comforting, timely, caring departure, or discharge, and always say thanks for allowing us to serve. Integrity, openness, and fairness in all you do Teamwork Individual creativity Compassion and caring AGE-APPROPRIATE CARE: Will provide successful services and/or interactions with the following age groups and will demonstrate the use of appropriate interventions, communication, and skills to match the age and/or abilities of the patient where applicable: Pediatric Adolescent Adult Geriatric MACHINES, TOOLS & EQUIPMENT USED: Utilize the telephone system correctly. Demonstrate correct use of the computer, including appropriate software programs used by the department. Demonstrate correct use of the FAX machine and copier. Skilled in computer applications such as MS Word, Excel EDUCATION, TRAINING & EXPERIENCE: High school graduate or equivalent required. Certification or diploma in Medical Office Administration/Assistant Program or equivalent preferred. Medical front office experience preferred. Knowledge and experience in medical terminology, billing and coding is required. Demonstrated skill in computer applications. PHYSICAL REQUIREMENTS: Able to bend to reach items on the floor, desk level, and overhead. Able to lift books and supplies weighing 25lbs. intermittently. Able to see clearly (with or without lenses) and hear normal speaking tones. Able to communicate verbally interpersonally and o