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Summary About the Position: Position(s) will be filled under the Department of the Army Pathways Intern Program. Click here for more information on Pathways program participation. Responsibilities Pathways Internship positions provide for development and training. Assignments become more responsible as incumbent increases knowledge and skills through work experience and academic training. At the full-performance level, you will be expected to: Verbally obtain information from customers on computer/Information Technology (IT) problems. Verbally provide guidance to customers to assist in resolving IT problems. Assist customers in resolving IT issues/problems involving internet, email, computer hardware, computer software and telecommunications systems. Assist senior IT staff in analyzing Information Technology data. Utilize office automation software to carry out assigned projects. Requirements Conditions of Employment Qualifications This position is NOT eligible for remote work. You MUST be able to report to the office in North Chicago, IL while on this internship position. Who May Apply: Students who are eligible for participation in the Department of the Army Internship Program Positions are open to current students pursuing a qualifying degree or certificate in an accredited high school, college (including 4-year colleges/universities, community colleges, and junior colleges); professional, technical, vocational, and trade school; advanced degree programs; or other qualifying educational institution on at least a half-time basis (as defined by the institution in which the student is enrolled). Short-term training programs (e.g., several two-week programs completed) are not considered an academic course of study. Internship for current students in good standing at an accredited education. For this internship, you must be able to work Summer - Full-time. If position continues when you return to school, a part-time or flexible work schedule may be requested. This is a TERM NTE 13 months. It will not be extended or made permanent. There is no potential for conversion. This is a GS-04 position, with no promotion potential. The full performance level of this position is GS-04. To qualify for a Pathways Internship as a GS-04, students must have completed two full academic years of post-high school study or have an Associates degree in one of the related fields for the position. For qualification purposes, an academic year is computed as follows: At the undergraduate level, successfully completed education that has not led to possession of a degree is credited based on its relationship to 120 semester hours or 180 quarter hours. For example, 30 semester hours or 45 quarter hours is comparable to 1 year of undergraduate education. Four years of progressive study or 120 semester hours meets the degree requirements. Additional credit cannot be given for duplicate course work. For study at a business or technical school, 36 weeks of study (20+ classroom hours per week) is comparable to 1 academic year above high school. An academic year of graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 academic year of full-time study. This determination is made based on normal course loads for a full year of study in the graduate program. If that information cannot be obtained from the school, 18 semester hours or 27 quarter hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. When academic credit is expressed in contract months, units, or other terms that differ from conventional semester or quarter hours, it is the responsibility of the applicant to provide an interpretation of such credits from the appropriate institution in order to equate them to the semester or quarter hours specified in the standard. NOTE: If your college, vocational, trade, technical or high schools' definition of "academic year" differs from above, you must submit proof of this difference (e.g., copy of course catalog that defines an academic year). Absent this documentation, you will be screened for academic qualifications based on the academic hours as defined in the bullets above. You will be evaluated on the basis of your level of competency in the following areas: Computer Skills Customer Service Oral Communication Education For this internship, we are seeking a current student majoring in Computer Science, Information Technology, Information Management, Cyber Security, Computer Engineering or a directly related field and enrolled for Fall 24 courses. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html This is a student internship opportunity. Your transcripts are a required part of your application. Additional information about transcripts is in this document. In order to qualify for this position, based on your education, you must have either completed the education requirement, or will complete this requirement within thirty (30) days from the closing date of this announcement. If you will not complete this requirement within thirty (30) days of the closing date of this announcement, you will be rated as Not Qualified for this position. You must provide appropriate documentation to reflect when you will meet the education requirement. Appropriate documentation includes: (1) Resume indicating your projected completion/graduation date; OR (2) Transcripts indicating your projected completion/graduation date; OR (3) A letter signed by the institution's registrar indicating your projected completion/graduation date. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship, as applicable. Direct Deposit of Pay is required. One year trial/probationary period may be required. This is a Career Field (CF) 34 - Digital Technology position. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. You may claim military spouse preference. Multiple positions may be filled from this announcement. Recruitment/Relocation incentive may be authorized if determined to be in the best interest of the Federal Government and requirements are met. Salary includes applicable locality pay or Local Market Supplement. This position is in the AFGE Bargaining Unit. This is not a drug testing position. This is not an emergency essential position. Equal Employment Opportunity Policy: The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, member in an employee organization, retaliation, parental status, military service, or other non-merit factors. To learn more, please consult the following resources: Equal Employment (EEO) Office at OPM or Office of Equal Opportunity. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.