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Job description

Mission City Community Network (MCCN), a not-for-profit organization with multiple clinics operating as a Federally Qualified Health Center dedicated to serving low income and under-served families in the San Fernando Valley, San Gabriel Valley and Los Angeles and San Bernardino areas. MCCN is a full service health care provider with primary care services for children, adolescents and adults.

Position:Medical Receptionist Location: Los Angeles (Wilshire and Fairfax locations) Status:Full-Time (40hrs/wk) Monday - Friday 8a-5p and Saturday 7a-3:30p

• Willing/able to assist in coverage at other clinic locations, as deemed necessary by immediate supervisor.

Receptionist Duties and Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by assisting in the preparation of medical charts to determine eligibility and program requirements in order to facilitate the patient appointments; reviewing service delivery compared to schedule.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Collects appropriate payment if needed.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Promptly and courteously answering phones and directing calls as appropriate. Take messages and distribute if necessary.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assigned to a Primary Care Provider to process patient.
• Ensures that the correct financial screening, documentation and the appropriate sliding fee scale is used when no other payor source/program is available.
• Other duties as deemed necessary

Qualifications

• Bilingual (English/Spanish),required.**
• High School Diploma / GEDfrom a WASC accredited School
• Minimum 3 months experience as a receptionist in a medical clinic setting (*required)
• Knowledge of Health Plans; Medical, CHDP, CovCA, MHLA, etc
• Must have current driver license, insurance and own reliable transportation
• Willing to assist in coverage at other Clinics, as deemed necessary by organizational needs

Full-time (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.

Job Types: Part-time, Full-time

Salary: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Medical Receptionist similar office setting: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Korean (bilingual)