Job Information
Huron County Eligibility Referral Specialist 2 in Norwalk, Ohio
POSITION TITLE: Eligibility/Referral Specialist 2 Posted Date: 6/5/24 Posting Number: 2024-9; 2024-10; 2024-11 Department: Family Support Services/ Workforce Development Reports to: Family Support/Workforce Development Administrator Status: Bargaining FLSA Status: Non-Exempt Classification Number: 30122 Working Hours: 8:00-4:30 P.M. (flexible) Prepared by: Deputy Director of Human Resources Approved by: Executive Director
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- Preferred Qualifications: Associate degree or higher in Human Services or related field; Bilingual Spanish
Starting Wage: $16.14 per hour plus education and longevity
SUMMARY Interviews public assistance applicants and determines their eligibility for agency programs and services which include SNAP, TANF, PRC, CCMEP, Childcare, and Medicaid. Performs case management services for clients to help with the removal of employment barriers. Maintains working knowledge of available community resources and makes referrals when appropriate.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Interviews applicants/recipients to determine initial and ongoing eligibility for all or multiple categories of public assistance and workforce development programs (i.e. PRC, CCMEP WIOA Youth, CCMEP TANF Youth, WIOA Adult and Dislocated, Childcare, OWF, SNAP, and all Medicaid programs) in accordance with established guidelines.
Gathers and verifies all required documentation submitted to support eligibility guidelines and compute budgets.
Approves or denies program benefits based on information provided by participants and reasonably obtained through supportive systems.
Explains program procedures including rights and responsibilities to applicants/recipients.
Maintains accuracy rate standards by following developed agency policy and state, federal, and local rules/guidelines.
Takes and responds to all phone calls as directed.
Enters all initial and ongoing data/information into the appropriate benefit tracking systems.
Performs case management services for all participants as required based on program guidelines.
Schedules and conducts regular counseling meetings with clients to discuss employment barriers and progress on employment goals.
Establishes and revises employability plans (i.e. self-sufficiency contracts, individual plans for success, training plans, individual opportunity plans, employability plans, and/or seek work employment plans);
Makes referrals to other social service programs and/or agencies; training programs, workshops, educational programs, and employment opportunities.
Communicates with involved partners about participants progress.
Tracks progress to ensure client is meeting outcomes to remain eligible for employment services.
Processes changes (i.e. address changes, household changes, household composition, assistance needs, resources and income, and other necessary entries) and data alerts in a timely manner within the proper benefit processing system.
Prepares notification letters informing recipients of case changes (reduction, termination, no change).
Confers with supervisor regarding problems encountered with participant and determines a resolution.
Acts as primary contact with other departments, agencies and professionals regarding participant's employment needs.
Attends and assists clients in the hearing process