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Job Information
Acosta Group Inventory Team Lead, Google Store in Oak Brook, Illinois
DESCRIPTION
The Google Inventory Team Lead will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience in Google's newest retail store . Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
RESPONSIBILITIES
Lead and promote radically helpful environment by supporting product flow from receiving to customer purchase
Supervise and execute operational tasks including cycle counts, replenishment, reporting, visual standards, stock flow and stockroom organization.
Manage omni-channel systems including buy online and pick up in store.
Manage spare parts inventory and store supply inventory.
Process receiving, shipping, transfers including chargebacks and damaged goods.
Mentor, train and foster team environment to deliver customer centric operational excellence.
Supervise inventory preparation for new product launches, execute visual merchandising directives and communicate critical inventory levels.
Work closely with leadership to anticipate and plan for changing inventory and staffing needs.
Meet & greet customers, assist with sales and complete transactions when necessary.
Ability to act as first line to de-escalate and resolve customer issues.
Ability to address and support Inventory associate questions.
Inventory:
Accountable for adhering to the inventory standards
Create inventory success through collaboration as a team, not solely as an individual contributor
Maintain inventory accuracy by identifying and correcting stock variances
Lead stock and teams through the accurate and timely completion of daily inventory tasks
Assume responsibility for compliance of all retail inventory processes
Ensure all stockroom organizational and safety standards are maintained
Manage efficient and effective handling of all merchandise from shipment receipt, processing, and planogram floor sets
Review replenishment and in-transit reports to plan for merchandise placement substitution if needed
Track productivity and ensure the team is meeting company standards for all visual merchandising tasks
Oversee implementation of all visual merchandising planogram instruction and ensure the presentation meets brand standards
Supervise personnel to:
Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Management and Development:
Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Coach to all competences to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Resolve quickly any fraud issues communicated by security; may involve working with security or finance teams
Product Launches:
Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and management to ensure smooth product launch-day execution including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.
Compliance:
Drive compliance of procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other:
Manage 6-8 MOD segments per week
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance
Support management needs
Other duties as assigned
QUALIFICATIONS
3+ yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory
1-3 years’ previous leadership experience in the telecommunications or consumer service related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology.
Demonstrates passion for leading edge technology and product solutions.
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of standard operating procedures
Experience conducting coaching and positive reinforcement.
Excellent communication skills and demonstrated ability to meet or exceed performance standards
Ability to motivate team
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.
Ability to effectively read and interpret schematic diagrams
Ability to work flexible schedule including nights and weekends.
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, and Telehealth
Basic Life Insurance and AD&D
401(k) Plan with Company Match
Legal Insurance
Company Paid Employee Assistance Program (EAP)
Employee Discount Program
Tuition Reimbursement (Degree and Professional Certification Programs)
Bonus Opportunities + Technology Reimbursement
Access to Use Approved AI Tools
Excellent Recognition Programs
Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials
Actively Promotes from Within
Represent a Company Dedicated to a Sustainable Future
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants.
Acosta et ses filiales , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir.
Acosta et ses filiales sont des employeurs offrant l’égalité des chances .
Nous nous engageons à fournir des aménagements pour les personnes handicapées . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi.
Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser.
En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation .
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $27.00 - $30.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 1758
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