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Job Description:

The Dispatcher is the primary focal point for all dispatch communications within the assigned facility, to other Intermountain facilities, as well as various off-site facilities.

• The dispatcher is responsible for dispatching, prioritizing, and coordinating services for emergency and routine service requests and for the management and maintenance of all records of said requests active or completed. May make and receive phone calls using PC-based telephony software.

• Responsible for orchestration of calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.

• Monitors numerous alarms and alerts appropriate personnel as problems occur to ensure hospital safety and security. Dispatches service personnel accordingly, based on type of service requested and using multiple mediums of communication (e.g., overhead paging, electronic alpha-paging software, two-way radio, telephone)

• Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies (e.g. Police, Fire, Hazmat) as instructed. Acts as liaison between all agencies and key personnel.

• Acts as a liaison between building services personnel, police and fire departments, emergency management, and administrative team personnel.

• Troubleshoots for the entire building services communication and alarm systems.

• May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.

Minimum Qualifications

• Demonstrated basic computer knowledge and strong typing, customer service, and telephone skills.

• Demonstrated prioritization and multi-tasking skills.

• Demonstrated interpersonal skills to include functioning as part of a team and working well independently.

Preferred Qualifications

• Previous call center experience

• Experience in Excel, Word

Physical Requirements:

• Hearing/Listening, Manual Dexterity, Seeing, Sitting, Speaking, Standing, Walking

Anticipated job posting close date:

06/05/2024

Location:

Intermountain Health McKay-Dee Hospital

Work City:

Ogden

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.68 - $24.02

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!