Job Information
PSI Services Client Success Associate ($75-$85K) in Oklahoma City, Oklahoma
Description
Title: Client Success Associate
Location: US Remote
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: _https://www.psiexams.com/_
About the Role
The Customer Success Associate plays a key role at PSI by communicating organizational strategy, owning the retention of specific client accounts, and acting as the liaison between clients and internal support teams. Regular, ongoing communication will be the foundation of this role with a focus on engaging senior stakeholders. You will seek to understand the client’s business, annual goals, and pain points to find areas of opportunity for PSI to improve or to add services to solve a need.
This role is a full-time permanent position, Monday to Friday during typical office hours. There will be up to 20% travel required for events, meetings and workshops. Day-to-day, this role can be performed remotely.
Role Responsibilities
•Serve as primary strategic point of contact for clients, including requests for new products/services.
•Meet and exceed retention goals through contract renewals and upsells and write contracts as needed.
•Utilize project management skills to establish deliverables and ensure that all commitments are met on-time and within budget.
•Create client requirements/business rules for use by all internal teams.
•Be accountable for maintaining, reporting, and measuring data through Salesforce.com and other internal systems for weekly, monthly, and quarterly reporting to leadership.
Knowledge, Skills and Experience Requirements
•Bachelor’s degree or related work experience may be considered.
•1-2 years of experience in Account Management, Program Management or Project Management.
•Experience with enterprise software such as ERP, SaaS, CRM, Document Management, Financial Applications, Marketing Services, Business Intelligence or General Application Software and Services.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)