Job Information
The Hertz Corporation First Party Examiner in Oklahoma City, Oklahoma
The primary purpose of the FNOL Examiner is to be the first point of contact for both the Hertz field locations as well as customers to establish the initial claim file. The Examiner will be responsible for the triage of all incoming documents and calls to determine where the file is to be handled, ensure the file is complete, and gather information from parties outside Hertz to ensure proper decisions can be made to either refer to HCM, CRU, or close as a “Rest” file. The examiner will bill damage files to customers and/or insurance carriers. The examiner will also determine who to bill, what kind of letter to send and what documents need to be sent with the letter on initial billings for US and Canadian subrogation files. The examiners are responsible for maintaining an accurate billing file and backlog count and other duties as assigned by the supervisor.
What Will You Do:
Initially review and set up damage claims for billing or liability referral
Validate proper coverages and billing adjustments based upon rental agreement information
Handle all calls from customers, insurers, or Hertz locations to establish if information needs to be appended to an existing file, referred to Third Party Administrator, or a new file opened. If new, all information is to be documented in a pre-established for
Ensure accurate and timely billing
Receive and research written correspondence regarding billing, collection, adjustment or disputes
Meet or exceed individual targets as assigned
Maintain portfolio aging within guidelines
Demonstrate professionalism when dealing with contacts
Maximize Collection efforts and customer satisfaction
Interact with both internal and external customers to resolve outstanding issues in a professional manner
Maintain accurate and complete documentation of all collection activity
Develop a systematic approach for account reviews and calls
Include Customer Relations when addressing sensitive account issues
Include Hertz Sales when addressing sensitive account issues
Escalate accounts where financial instability is apparent
Respond to inquiries within 24 hours to maintain customer service
Other duties as assigned by supervisor/manager.
Educational Background : Minimum high school diploma or equivalent; some college education preferred.
Professional Experience : Experience in an office environment working with others. Preferably a large office in which working through others is necessary.
Knowledge :
- Working knowledge of Microsoft Word and Excel.
Skills :
Ability to work independently
Basic mathematical skills
Analytic capabilities for decision-making
Excellent communication skills
Time Management
What You’ll Get:
40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
We expect the starting salary to be around $16.85 per hour; the actual salary will be determined based on years of relevant work experience
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
The Hertz Corporation
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