Enable America Jobs

Description

We are seeking a motivated individual to join our IT team as a Help Desk Support Specialist. The successful candidate will play a key role in providing essential technical assistance to end-users within our organization. This position involves working with basic Active Directory functions, utilizing Fresh-Service for ticketing, troubleshooting Windows systems, and addressing printer-related issues. This is an on-site role and does not involve remote work.

Responsibilities:

• Assist with basic user account management in Active Directory.

• Support password resets and access requests for end-users.

• Troubleshoot and resolve basic issues with Windows operating systems.

• Assist in the setup and configuration of desktops and laptops.

• Diagnose and address basic printer issues, both hardware and software.

• Install and configure printers on end-user workstations.

• Provide support for basic hardware components such as desktops and peripherals.

• Assist with the installation and configuration of standard software applications.

Requirements

Qualifications:

• Education: High school diploma or equivalent; additional technical certifications are a plus.

• Experience: Entry-level position; no prior experience required, but some exposure to IT support is beneficial.

Technical Skills:

• Basic understanding of Active Directory for user account management.

• Familiarity with using a ticketing system, preferably Fresh-Service.

• Exposure to troubleshooting basic issues with Windows operating systems.

• Basic knowledge of printer setups and troubleshooting.

Soft Skills:

• Strong customer service orientation.

• Good communication skills, both verbal and written.

• Eagerness to learn and develop technical skills in a dynamic environment.

Additional Requirements:

• Ability to work on-site; this position does not involve remote work.

• Willingness to be trained and follow established IT support procedures.

• A proactive and positive attitude towards problem-solving.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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