Job Information
Citigroup Client Service Officer with Russian in Olsztyn, Poland
The Customer Service Officer is a role responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution
Qualifications:
2-5 years of experience in customer service/client facing roles
Proven investigative, analytical and risk management skills
Strong background and interest in the fields of operations and compliance
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proficiency in English
Proficiency in Russian
Turkish will be an advantage
What we Offer:
Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network.
Exposure to a wide range of internal stakeholders as well as to senior management
#LI-EŁ1 #LI-MÇ1
Job Family Group:
Private Client Coverage
Job Family:
Client Services
Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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