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At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Performs a variety of clinical supervisory functions including leading and coordinating the daily clinical operational activities of the department and personnel functions. Ensures the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to staff and patients/families. Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment.

Essential Functions

• CLINICAL OPERATIONS - Leads and supervises the daily clinical operational activities of the clinic to ensure that quality care is delivered efficiently to include: • Performs treatments, procedures, and medication / immunization administration in a professional and compassionate manner according to CP policy and procedures. • Completes an accurate assessment of physical, mental, emotional, developmental and social conditions when interviewing all patients and families in the office and on the telephone. • Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient. • Coordinates, provides, and appropriately documents patient and family education. • Demonstrates knowledge of and provides care based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to CP protocols. • Demonstrates proficiency and use of critical thinking skills when performing phone triage. • Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. • Returns phone calls within determined response time ranges. • Promotes and encourages use of Children’s Connect by communicating with parents via online portal whenever feasible. • Attends required meetings and educational sessions and communicates all follow up information to staff, as appropriate. • Works at all times to promote teamwork within and among all CP locations. • Oversees the delivery of patient care and responds to unforeseen events adjusting patient assignments, as needed. • Effectively problem solves to maximize resources to maintain patient flow, quality patient care and open communication between healthcare team members/departments. • Ensures adequate staffing as defined by the Nebraska State Nurse Practice Act, and according to the knowledge and skills of the staff available. • Ensures documentation on electronic staffing system, and accurate record keeping. • Maintains appropriate skill mix of staff. • Follows up with own staff who are flexing or floating as needs change and to ensure they are supported clinically, introduced/welcomed as part of the team and assigned a buddy. • Works collaboratively with other leaders in meeting staffing challenges and takes accountability for impact of staffing decisions in department. • Ensures that staff have the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment. • Provides effective training on skills and changes within the industry to new and current employees. • Remains current on skills and training and serves as the clinical expert. • Plays integral role in planning for current and future staffing needs and resources. • Ensures smooth operational flow of the clinic. • Uses logic and sound decision making in solving problems. • Follows through, communicates, and monitors individual/area issues. • Evaluates the clinical knowledge and skills of individual staff in a timely, positive, fair manner, and coaches to staff. • Manages time effectively, sets priorities, and delegates duties appropriately. • Contributes to the changes and improvement of patient care practices. • Participates in Clinic Council. • Utilizes disciplinary process effectively. • Monitors progress of orientees/preceptors. • Maintains systems to provide adequate supplies and equipment to area. • Supports decisions of management team with staff. • Ensures all logs and data are maintained in compliance with state regulatory agencies. • Maintains and ensures proper timekeeping for staff.

• PEOPLE LEADERSHIP - Supervises staff including, but not limited to, recruitment, hiring, merit recommendations, promotions, transfers, schedules, disciplinary action, performance evaluation (introductory and annual), orientation, and development. This includes day to day performance through ongoing assessment and coaching to achieve goals. • Acts as a resource and mentor to clinical staff in responsibilities listed above, delegates tasks appropriately • Leads collaboration between front and back office to ensure optimal functioning of the clinic. • Functions as part of leadership team with manager, lead PAS, APP, & physicians. • Supports retention of staff through the use of professional techniques consistent with Children’s philosophy. • Evaluates candidates for selection and provides feedback to the Operations Manager using targeted selection processes. • Oversees the on-boarding process for new employees. • Meets with new staff and preceptors to assess and coach for progress and to manage variables influencing progress (patient assignments, etc). • Responsible for gathering and delivering feedback on a regular basis. • Ensures educational and competency requirements are met. • Supports leadership team in development of staff members by providing substantive feedback. • Collaborates with leadership team when performance issues require formal performance improvement counseling. • Provides coaching and/or formal corrective action, when necessary. • Responsible for knowing the strengths and capabilities of each staff member and the implications for training needs, scheduling. • Recognizes and rewards staff with public and private recognition. • Provides "in the moment" coaching, direction and leadership for staff as necessary. • Role models clinical practices to meet identified standards. • Escalates issues beyond own decision-making authority to Operations Manager for guidance and/or resolution. • Works collaboratively with the leadership team and staff members in assuring a patient/family focused environment. • Evaluates care, provides clinical problem solving, and ensures customer satisfaction. • Ensures department activities and records are in adherence to Children’s Hospital & Medical Center and other regulatory agency standards. • Prepares, maintains and monitors clinical staff schedule to assure appropriate coverage and avoid unnecessary overtime. • Manages daily staffing to flex with patient volumes, supporting other offices as needed. • Covers for other supervisors as needed. • Collaborates with Lead PAS to coordinate for physician vacations & Float provider assistance, if needed. • Supports innovation & research within Children’s.

• COMMUNICATION - Maintains an environment of trust, fairness, consistency and confidentiality with team members and with internal and external customers. • Completes rounding and uses findings to develop solutions to identified issues within scope of accountability. • Practices first party face-to-face communication to address issues and concerns. • Represents needs and interests of direct reports to all levels of the leadership structure. • Communicates effectively orally and in writing. • Takes the initiative to communicate proactively and follows up on issues. • Tailors communications to the level and understanding of the audience. • Organizes and expresses ideas clearly both orally and in writing. • Proactively keeps patients, families, customers, managers and coworkers informed—what to expect, status, changes, outcomes and time frames. • Willingly participates in group work activities. • Takes a lead role in challenging others to work collaboratively both within and outside of work group. • Shares knowledge and offers assistance to others.

• QUALITY, COMPLIANCE, and SAFETY - Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to nursing staff and patients/families. • Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies. • Promotes a safe, therapeutic, customer-friendly environment. • Responds promptly to patient, family and staff concerns seeking to bring issues to resolution. • Provides feedback to patient care team regarding issues. • Demonstrates clinical knowledge needed to coach staff on day-to-day activities. • Pursues continuous learning to gain additional knowledge in area of clinical specialty. • Interacts effectively with members of the health care team to monitor and achieve quality patient outcomes. • Exercises problem solving skills to optimize patient flow while maintaining quality patient care. • Collaborates with healthcare team regarding clinical needs. • Outpatient/procedural: Measures and contributes to improvement in patient access, cycle times, and patient wait times. • Implements area specific policies and practice guidelines in accordance with Children’s policy and regulatory standards using standardized tools and instruments. • Holds self and others accountable for behaviors that are drivers of quality improvement. • Completes audits of practice as defined by unit/organizational quality plan. • Identifies, facilitates, and participates in Quality Improvement projects that enhance patient care, organizational outcomes, and/or patient satisfaction. • Supports development and implementation of protocols for practice based on evidence. • Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues. • Collects data on trials for new products and provides "in the moment" education on new product implementation. • Takes ownership of quality metrics as a reflection of our commitment to continuously improving the quality of care for all patients. Works quality reports as directed, utilizing appropriate established workflows. • Provides oversight for lab operations in conjunctions with Lab Director. • Maintains up to date knowledge and compliance with laboratory standards and guidelines as directed • Ensures that vaccine, supply and linen inventories are appropriately maintained by staff as directed. • Responsible for maintenance of emergency cart as delegated. • Ensures that quality metrics reports are worked and turned in within assigned timeframes • Closes EOS in a timely manner

• BUILDING RELATIONSHIPS and SERVICE - Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment. • Manages conflict within scope of responsibility. • Identify service recovery strategies that preserve individual dignity. • Knows and is articulate about area performance against service standards. • Holds others accountable for behaviors that drive service improvement and excellence. • Utilizes the problem solving model to independently and innovatively resolve patient problems and follows through to implement solutions. • Monitors service behaviors of cohort, coaching for consistency amongst all staff. • Responds to and manages customer service issues that arise in day to day work. • Proactively intervenes to address and/or prevent customer service issues. • Brings to leadership identification of policy issues that impact customer service. • Assists to complete investigation of variance reports or other customer service issues at the direction of the manager. • Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources. • Supports CP Clinic Council by attending team meeting regularly. • Supports other Clinic Supervisors in work they are trying to accomplish

• Regular attendance at work is an essential function of the job.

• Perform physical requirements as described in the Physical Requirements section

Education Qualifications

• Bachelor's Degree from an accredited college or university in nursing is required (Incumbents in the role prior to April 2021 who do not have a Bachelor’s degree will be grandfathered in) Required

Experience Qualifications

• Minimum of 3 years’ experience in a healthcare setting Required and

• Previous supervisory or lead experience Preferred and

• Previous pediatric nursing experience Preferred and

• Previous experience with EPIC Preferred

Skills and Abilities

• Excellent skills in communication, listening, customer service, organization.

• Excellent clinical skills providing direct and indirect nursing care in an office setting.

• Intermediate to advanced computer skills.

• Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur.

• Excellent oral and written communication skills.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state of Nebraska Required or

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state of Iowa (if incumbent works in IA) Required and

• BCLS - Basic Life Support through the American Heart Association Required and

• PEARS - Peds Emergency Assessment within 180 Days Required or

• PALS - Pediatric Advanced Life Support if incumbent holds another position within Children's where PALS is required, PALS will be required in lieu of PEARS. Incumbent holds active PALS, PALS will be accepted in lieu of PEARS until it expires, at which time PEARS will be required prior to the expiration of PALS. Required and

• CPN - Certified Pediatric Nurse within 1 Year Required

• Bilingual (English-Spanish) may be preferred based on clinic location. Required

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!

Make a meaningful difference improving the lives of children!

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Requisition ID : 21011