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Veterinary Technician or Experienced Veterinary Assistant

Area: General Practice, Team Medicine

Location: Ottawa, ON

Job Class: Full Time

Schedule: we have a great schedule as our general practice area closes at 7pm! Contact us to learn more about the schedule.

Role:

Working directly with our general practice veterinarians in all aspects relating to patient care. The role will work primarily in the exam room with the veterinarian to acquire detailed medical history and educate clients on various preventative diseases, routine care and dietary options.

Additionally, you will organize the flow of the day, respond to client inquiries, and keep track of pending and completed laboratory tests orchestrated by the Team Medicine Technician. You will also conduct follow-up phone calls to assess a patient’s recovery from surgery, illness, dietary changes, or medication tolerances - providing a caring service to ensure all is well at home.

General Responsibilities:

• Communicate with clients in a caring and confident manner

• Create and present estimates to clients

• Help maintain the flow of the doctor's schedules/appointments and adjust when required

• Create treatment sheets on iPads for doctors to finalize

• Restrain patients for examination or procedures

• Fill prescriptions to go home with clients

• Send and receive phone calls and emails

• Manage daily tasks (lab & radiology reports, filing, callbacks/updates, enter charges, obtaining records, etc.)

• Ensure patients are clean, comfortable and cared for

• Clean and maintain the exam rooms, overall treatment floor and hospital

Qualifications:

• Veterinary Technician college diploma OR an experienced Veterinary Assistant from a general practice; hospital or clinic with a minimum of 2 years direct work experience.

• Demonstrated calm and confident demeanor to adapt to our environment that is dealing with pet parent emotions and their amazing pets

• Proficient in reading and analyzing laboratory samples including ear swabs, skin scrapings, and basic fine needle aspirate cytology.

• ​ Excellent interpersonal, problem-solving within a team environment

• Ability to multitask and prioritize cases and daily duties within your team

• Must maintain professional ethics and confidentiality.

• Adhere to excellent time management skills

• Assist in the Treatment area or at the Client Service Desk to support the team during vacations and peak times throughout the day or week as required.

• Fluently bilingual in French an asset

Physical requirement:

• Able to support patients up to 50kg and lift up to 25kg.

• Ability to sit and stand for periods of time

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• Career longevity; providing you with the opportunity to manage your own client appointments in collaboration with VCA Canada Veterinarians

• VCA Canada Student Loan RRSP Program – Ask us more!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Ask us about our mobilization and hands-free radiology!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Paid membership and dues; Annual uniform allowance

• Paid wellness days, sick days, and vacation time

• Employee assistance program

• Continuing education benefits; paid to learn!

• Referral Bonus Rewards!

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offering quick access to quality care

• Access to amazing mini courses

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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