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Resp & Qualifications

PUROSE:

The Specialist, Account Installation II is responsible for the installation of more complex assigned accounts into core platforms and complimentary systems, including, but not limited to: development of the account structure and billing set up to align with documented account requirements, coordination of structure revisions, researching and resolving setup and structure issues, database management, and management of related administrative documents. Provide new hire support through training and pre-auditing as well as cross-training existing associates.

ESSENTIAL FUNCTIONS:

• Perform installation of more complex assigned accounts, including, but not limited to: development of the account structure and billing set up to align with documented account requirements, coordination of structure revisions, researching and resolving setup and structure issues, database management, and management of related administrative documents. Audit contract loads for adherence to quality measures and reporting standards.

• Researching errors by comparing Account Management documentation against multiple internal systems. Reconciling reports and group set up discrepancies, as well as analyzing transactional data and retroactive eligibility changes.

• Update internal databases to maintain tracking information. Monitor daily report for inventory control.

• Responsible for new hire support through training and pre-auditing as well as cross-training existing associates.

QUALIFICATIONS:

Education Level: High School Diploma or GED

Experience: 3 years insurance industry experience.

Knowledge, Skills and Abilities (KSAs)

• Interpersonal skills to interact with departments.,

• Analytical and problem resolution skills.

• Excellent oral/written communications skills.

• Can handle multiple and shifting priorities,

• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Salary Range: $35,568 - $65,208

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Enrollment and Account Installment

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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REQNUMBER: 19801