Job Information
Nissha Medical Technologies Customer Service Representative in Paignton, United States
Customer Service Representative
Summary
Title: Customer Service Representative
ID: 2544
Department: Sales
Location: Paignton, England
Description
We are looking for a enthusiastic, self motivated and dynamic individual to join our small customer services team supporting our UK and European clients.
Key Duties/Responsibilities
Develop and maintain a thorough understanding of our products and services,.
Build and maintain strong relationships with customers, providing exceptional customer service from first point of contact to post-delivery communication.
Ensure all orders are processed efficiently in lines with company SOP's & KPI's.
Generate quotes and load new business opportunities.
Maintain customer / account details.
Coordinate deliveries for all customer sites internationally.
Analyse sales and create growth.
Complaint Handling.
Upselling
The ideal candidate will have: -
At least 2 years of customer service experience.
Proven ability to work to at a very high level in order entry and quote generation.
Strong oral and written communication skills.
Has ambition to achieve company targets
The use of an internal CRM system will be required, having experience in using these systems would be advantageous.
Ability to multitask, prioritize and manage time effectively.
IT literate - Proficiency with Microsoft Office, including Word, Excel and PowerPoint.
Experience of account management