Enable America Jobs

Start Date: September 2024

Duration: 2 years - towards Masters Degree (Engineering Degree)

Location: Paris, France

Cisco is the worldwide leader in IT networking that that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. Cisco transforms how people connect, communicate, and collaborate. Our technology is changing the nature of work and the way we live.

Does the idea of being in a team of experts creatively solving problems for customers excite you? Do you want to help customers understand, use & love their Cisco technology fully? Customer Experience at Cisco is about pulling together expertise, process, projects & technology with and for our customers.

Our Apprenticeship is a great way to kick-start your career in Customer Experience (through technical roles), gaining invaluable work experience including sought-after industry qualifications whilst earning your degree.

During the 2 years, you will have the opportunity to experience different technical teams within our business and join these teams through specialised rotations; you will get to work directly with our cutting-edge technology and support our industry-leading experts.

By the end of the programme, you will have both the knowledge and experience to begin a flourishing career in technology.

So, what is it like working for one of the world's leading technology companies?

You'll

• Be at the heart of it all; watching technology happen from the inside

• Learn our technology and our culture that helps us deliver top quality services and solutions to our customers

• Build strong customer relationships to understand their network and business needs and solve their technical challenges

• Design, test, and deploy our technology, understanding the engineering behind it, and how to troubleshoot

• Analyse and unpick data and understand how telemetry is informing our business.

• Meet hundreds of Cisco employees from all over the world, expanding your professional network by building contacts, working with the best and learning from experts

• Give back to local communities through fundraising, volunteering, and raising awareness of meaningful causes

• To top it all off, you'll have a strong support system, including a network of current apprentices, mentors, and managers to guide and advise you.

What You'll Do:

As an apprentice, you will get support and mentorship to understand how your passion and skills best fit within Customer Experience at Cisco. Your Apprentice Manager will help you to pursue rotations that play to your strengths and interests and support you in developing the necessary skills to be successful.

You'll start to specialise, focusing on opportunities that will help you discover your ideal career with Cisco. These 2 years will include:

• A 2-month induction and business orientation

• Trainings and certifications (like CCNA, CCNP, CyberOps Associate etc )

• Three rotations across different technical teams where you will gradually take ownership of partner / customer projects and you will have the opportunity to explore different technology fields like Networking, Cloud, Automation, Security, Collaboration etc.

• During your final year, you will be supported by the Apprentice Program team & Emerging Talent team in your application process for a Graduate position within Cisco post Apprenticeship.

Profile:

• Graduated from a Bac+2 degree (DUT, BTS…), you are pursuing an Engineering degree (level bac +5) in Computer Science, Telecommunications or other similar degrees and you are willing to join the team for a 2 years apprenticeship contract.

• You are on track to graduate by 2026

• Fluent in English and French

• You would like to work in a technical team that is also customer facing (Customer Experience) in a high value-added technological environment, whilst developing your skills and autonomy.

• Technical skills :Routing & Switching, IP Networks, network security, OS knowledge, programming skills (such as Java & python)

• Good presentation skills, ability to work in a team.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.