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The Role: Collection Specialist (US Shift)

The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

The Impact: This role will be part of the collections team responsible for providing coverage to the US & Canada timezone, specifically for the Market Intelligence (MI) segment.

What's in it for you: Be part of the growing Global Business Services operations in Manila and be given the opportunity to work in a highly diverse and multicultural environment.

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.

• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.

• Accountable for all customer disputes and owning these through to resolution.

• To ensure that all activities undertaken are completed in line with our internal controls and published processes.

• Undertake Sales Ledger account reconciliations as required.

• Respond promptly and completely to both customer and internal enquiries.

• Escalation of debt issues to account manager & line manager

• Working closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries & dispute in time.

• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.

• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders

• Assisting in the maintenance of customer contact information

• Performing other related tasks as required

• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Qualifications:

• At least a Bachelor's degree in any field or relevant discipline.

• 2-4 years of experience in B2B collections environment

• Excellent verbal and written English communication.

• Excellent problem-solving skills.

• Commitment to excellent customer service

• Strong attention to detail, goal oriented

• Ability to prioritize and manage multiple responsibilities and meet deadlines.

• Basic knowledge of MS Office Suite including Excel a plus

• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus.

• Must be amenable to work in the night shift (US/CA coverage) and willing to be based in the Pasig Office .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)

Job ID: 295206

Posted On: 2023-12-21

Location: Pasig City, Philippines