Enable America Jobs

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.

Your Role

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:-

• To qualify + enter customer orders into the operational execution process.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with thedestinations + regional stakeholders.

• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring abest-in-class onboarding + high level of data quality + timeliness including setting up + consistently providingcustomer reporting.

• To consistently perform purchase order + shipment qualification in line with working instructions to ensurefull + complete handovers to the OCC, optimizing the customer experience.

• To contribute as process owner on continuous improvements of processes + controls for lean processesfocusing on cost effectiveness + productivity.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Your Skills and Experiences

• Bachelor degree/ any relevant education

• Preferred at least 3 year experience in Sea Freight Operation, Control tower

• Able to converse fluently English

• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills

• Strong time management, analytical thinking, communication and coordination skill

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.