Job Information
Spanish Peaks Mountain Club Guest Service Agent | Pendry Natirar in Pendry Natirar, New Jersey
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally.
At Pendry, It’s All Because of YOU!
Guest Services
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.
Your Journey
Provide excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Host and welcome guests with a friendly and sincere demeanor
Own and solve guest stay areas of opportunity
Communicate and partner with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
Maintain proper record keeping for guest accounts, assist with guest check-in and out process, invoicing, and billing
Monitor and schedule Hotel Driver and book guest transportation with Hotel’s contracted vendor
Assist with concierge, PBX, and Order Taking during a shift or as needed based on business needs
Provide information and assistance to guest regarding city and hotel attractions or points of interest
Book reservations for guest requests and follow up as needed
Ensure any incoming and outgoing packages are logged and delivered appropriately
Answer and process all incoming and outgoing guest and in-house calls, including text messaging
Provide prompt and courteous switchboard services to our guests, including message taking when necessary
Forward messages, faxes, and emails as needed to guests and various departments
Answer basic inquiries for guests in a courteous and efficient manner
Remain aware of daily events, restaurant, entertainment, and special events in local area
Ensure wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
Manage 3-4 calls per minute
Post appropriate telephone charges when required
Take in room dining orders, communicate any specials, promote menu items, and answer questions regarding preparation methods
Repeat in room dining items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy
Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest
Adhere to safety regulations and emergency procedures
Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
Assist with e-mails, ordering supplies, updating menu and information binders, Guest amenity traces and set up, as well as data entry and filing
Assist with keeping the office clean and organized
Charge out amenities, counting, and file receipts
8-hour workday, 40-hour workweek
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs
About You
You love assisting guests and creating WOW moments
You aim to exceed first impression
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Must Haves
Ability to work a flexible schedule including weekends and holidays
Basic communication skills
Hotel experience, a plus
You will Enjoy
Free meals
Free uniforms and cleaning
Ongoing community outreach events
Hotel discounts
Associate’s events throughout the year
Healthcare benefits
Daily Pay Incentive Opportunity
401k retirement plan with company matching
Physical Requirements
Must be able to stand and exert well-paced mobility for an extended period of time
Ability to lift and carry up to 15 pounds regularly and for extended periods during the shift
Must be able to bend, stoop, squat, and stretch to fulfill tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, and bending
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.