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DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 60040245

Date: Jun 27, 2024

Location:

PENSACOLA, FL, US, 32503

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 831656

Agency: Children and Families

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 60040245

Pay Plan: Career Service

Position Number: 60040245

Salary: Commensurate with experience

Posting Closing Date: 07/07/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

This position is located at the DCF office location inPensacolain the Office of Information Technology Services.

This is a tentative vacancy.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided and you required to repay all benefits received depending upon the date of your retirement.

REQUIREMENTS

Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

Experience in customer call documentation and tracking system/ticketing system.

Strong technical understanding of computer hardware, software, and networking systems (troubleshooting).

Experience in a fast-paced Customer Service Oriented environment.

Experience in support of Windows 10 or newer Windows operating systems and compatible applications.

One year or more experience in support of LAN/WAN switch hardware to include configuration and deployment.

Two years or more experience with MS Excel.

OTHER JOB-RELATED REQUIREMENTS

Valid Driver’s License and must possess operational private vehicle for use in the performance of daily work activities.

Working outside normal shift/business hours.

Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.

Ability to lift 30 pounds and move equipment.

PREFERENCES

Experience in support of Microsoft Office 365 applications.

Experience with network cabling.

Experience in an IT Support environment.

Experience in working with Footprints ticket management software.

Knowledge of VoIP products and support.

DESCRIPTION

This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, communications components, and network systems. Standard support coverage is Monday through Friday, 8:00 AM EST to 5:00 PM EST. However, hours may fluctuate and/or include weekends and evenings on occasion.

EXAMPLES OF WORK

Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation. Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.

Assist headquarters network teams with the maintenance and management of local LAN/WAN hardware and configurations. Document and maintain working knowledge of regional configuration information. Configure LAN/WAN switches and hardware platforms to agency standards.     

Maintains all assigned issues within the Department’s Issue Tracking System. Adds, updates and provides current status information into the Tracking System in a timely and accurate manner. Identifies and documents resolutions, sharing the documentation and findings with other team members.

Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.

Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.

Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.

Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position : Knowledge of problem solving/troubleshooting techniques; Knowledge of Cisco IOS, Microsoft Windows 10, wired and wireless technologies; Knowledge of Network technologies, TCP/IP, routing, subnetting, fiber optics and copper cabling; Knowledge of technical hardware, software and networking systems; Knowledge of customer call documentation and tracking systems; Ability to lift 30 pounds and move equipment; Ability to navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to work independently; Ability to handle stressful situations. Able to create positive working relationships with peers and customers. Ability to maintain excellent customer service interactions and a positive attitude.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Pensacola