Job Information
Clarivate Analytics (US) LLC Customer Education Trainer (Life Sciences & Healthcare) in Philadelphia, Pennsylvania
Reference #: 127794-1 We are looking for a Customer Education Trainer to support our Life Sciences & Healthcare customers, with a focus on our discovery and preclinical solutions. This individual will report into the Director of Education for this segment and should have a strong understanding of the US healthcare system. Working with sales, customer success and product managers, this individual will deliver customer facing product trainings.
About You - experience, education, skills, and accomplishments Bachelor's or Master's degree in a life sciences discipline. Minimum 5 years of relevant experience. Experience translating complex information into easily understandable content.
It would be great if you also have... Strong understanding of the life sciences industry, particularly in the preclinical R&D space. Outstanding time management and punctuality. Strong organizational and project management skills. Ability to work independently and as part of a team.
What will you be doing in this role? Develop high-quality educational programs that meet the needs of our diverse customer base, tailored to key personas and showcasing relevant use cases and product benefits. Conduct clear, informative and interactive customer training sessions, for small or large audiences, which drive product usage and customer engagement. Support the development of in-product and online education materials that enhance product understanding and usability. Partner with customer success and account management teams to prioritize customer activities and to identify additional product and service needs. Work closely with product management to communicate customer feedback and influence product development. Maintain a high degree of expertise of Clarivate products. Monitor and adapt training content to reflect industry trends and product developments. Research and implement training and presentation techniques to maximize training effectiveness and knowledge retention. Ability to travel to client sites for training.
About the Team
The Customer Education team is responsible for educating Clarivate customers about our products and services in order to demonstrate the value of our solutions, encourage adoption, drive usage and retain business. Customer Education Trainers are enthusiastic and articulate individuals who are customer centric and demonstrate high levels of product expertise.
Hours of Work This is a hybrid role which can be performed near any of our US offices This is a full-time position, primarily working core business hours in your time zone
Compensation:
The expected base salary for this position is $80,000 - $90,000 USD per year plus bonus earnings.Individual pay is based upon experience, education, skill and ability,expertise,and relevant factors.
In addition to a competitiveremunerationpackage, you will be eligible toparticipatein a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.
#LI-Hybrid
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.