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Stryker Manager, Mako Product Specialist - Philadelphia/South Jersey in Philadelphia, Pennsylvania
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)
Manager, Mako Product Specialist
Job Summary:
Provides clinical and technical support to all end users and provides on-site guidance and assistance during surgical procedures in a defined area. Leads continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory. Provides training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with Account Executives and other cross functional teams in communicating the clinical benefits of the company’s products. Manages and develops Mako Product Specialist team members within multiple locations.
Mentoring and developing the clinical, sales and marketing skills of new hires in the field
Works with the Clinical Launch Product Specialists, partnering with the Robotic Field Marketing Manager and the Field Service Organization to ensure the highest level of customer satisfaction
Partners with Mako Product Specialist as the “clinical expert” during initial cases to ensure optimal OR flow and quality program adherence
Actively participates in the interviewing process of new hires for the Mako Product Specialist role
Works with the Robotic Field Marketing Manager in developing a plans tailored to targeted market, including multiple locations
Provides surgeons and operating room staff with training and support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision
In conjunction with other teams, trains physicians and hospital personnel, including Operating Room staff, radiology and central sterile processing on the use of the Mako System, accessories, disposables and implants
Provides daily communications with customers to ensure resolution and proper follow-up on FDA complaints and / or service reports, leading to higher customer satisfaction and clinical value
Work with senior hospital staff, customer marketing and key surgeons in the development and execution of a plan to effectively increase implant/procedural volume at customer sites
Signs off on new MPS solo cases
Provide case coverage at other accounts as needed
Job Requirements:
High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study
Prefer 7+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry); with minimum 2 years in a management or equivalent role
Minimum of 2 year as a successful Mako Product Specialist (MPS) or Senior Mako Product Specialist or equivalent experience
Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
Demonstrated knowledge of customer service principles and processes
Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Demonstrated problem solving and interpersonal communication skills
Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
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