Job Information
BC Forward Call Center Agent - U2GJsX7T64ty-3294 in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6569985 Call Center Agent
BCforward is currently seeking highly motivated Call Center Agent in Phoenix, AZ.
Position Title: Customer Service Representative
Location: Phoenix, AZ / REMOTE
Anticipated Start Date: ASAP
Expected Duration: 1 Year Contract
Fully remote position Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
Answering incoming phone calls in a fast-paced environment.
Resolving Tier 1 level issues -Reviewing taxpayer accounts
Verifying, gathering, and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Participation in all team engagement activities.
Meeting performance expectations.
Requirements:
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division.
Interested candidates please send resume in Word format Please reference job code 224050 when responding to this ad.
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Job Snapshot
Employee Type
Contractor
Location
Phoenix, AZ (Onsite)
Job Type
Admin - Clerical, Customer Service
Experience
Not Specified
Date Posted
06/27/2024