Job Information
U-Haul Callback Agent (Part Time) in Phoenix, Arizona
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Do you enjoy working with people in a fast-paced environment ? If so, consider a work from home position as a Callback Agent ! This is a part time position working in our U-Haul Midtown Campus Headquarters in Phoenix, AZ or working from home.
Callback Agents utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck, trailer and towing rentals . If the customer requests phone assistance , these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business . Our programs isolate moves that are highly productive sales for agents and for U-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most!
Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast pace starting day one and staying busy every day.
You enjoy working closely with your manager and receiving daily feedback.
You are comfortable learning and using multiple computer programs.
You are comfortable in a sales environment.
You readily accept the opportunity to overcome a customer’s objection.
You thrive at closing the sale.
U-Haul offers its Callback Agents:
Train and work from home - various schedules!
Advancement opportunities!
Hourly base, plus a potential bonus
Opportunity for base pay merit increases based on performance
Part-Time benefits
Minimum Qualifications:
Basic keyboarding and computer skills
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. geography
Willingness to incorporate feedback to constantly improve performance
Previous sales experience a plus
Training/Education:
Fast-paced, hands-on education working with your manager from day one
Self-paced education at our very own U-Haul University online
Learn and begin performing some of your job duties with customers in the first week
Build on your skill set through on-the-job, continued education
Begin performing additional job duties with the customer as you learn them
Perks of joining the U-Haul Team!
Compensation: U-Haul offers Callback Agents an hourly base pay of $14.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.
Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans if eligible
Paid holidays, vacation, and sick days if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Scheduling Requirements:
The total number of hours scheduled each week will be based on business needs
Shifts between 6:00am-7:00pm Arizona time
Must be available 5 or more hours on the weekend, either Saturday or Sunday
Must be available to work a minimum of 25 hours a week during the winter months and 32 hours during summer months
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours . We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility . This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education , must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required .
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed . Additional requirements may apply.
Computer Specifications:
Windows 10 or 11
8GB of RAM/memory or higher
Processor must have CPU benchmark score of 2,000 or higher
Additional Hardware:
Webcam (external or built in is ok)
USB headset (wired)
Internet speeds:
Ping under 100
10mb download
5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Mobile hot-spot, tethering, satellite Internet, or similar .
Using a Proxy server or third-party network.
Computer stick or similar device .
Rental, rent-to-own, or public computer/laptop .
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working .
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.