Enable America Jobs

Job Description

This position will answer and handle incoming calls to the Arizona Barbering and Cosmetology Board. The CSR2 provides general information regarding licenses, payments, general information, and compliance questions.

Hourly Pay/Wage: $17.50-$17.75/hr + Health/Dental/Vision/401k benefits

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

o 1+ years of Customer Service/Call Center experience

o Communicating effectively while actively listening to others

o Proficiency with technology, especially computers, software applications, and phone systems

o Typing at least 45 Words per minute

o Critical thinking and reasoning

o Applying world-class customer service techniques

o Responding to customer service complaints/problems.

o Maintain a professional demeanor at all times

o Work in a busy call center environment with time constraints, high call volumes, and stressful conditions

o Comfortable sitting for long periods of time

o Perform phone interviews while simultaneously inputting information into a database

o Accept responsibility for work product and outcomes

o Resolve difficult customer service complaints/problems o De-escalation techniques

o Knowledge of Arizona Barbering and Cosmetology Statutes, rules and regulations

o Google Suite

o Problem resolution

o Business English to include proper sentence structure, grammar, and punctuation. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.