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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The clinical support analyst role on the CVS Clinical Account Services team is a great opportunity for an individual with analytical interest and skills in pharmacy and the managed care environment. The individual will work with clinical data and tools to help the clinical account team provide client-specific formulary and UM reporting as well as strategic clinical consultation to our client(s). Responsibilities may Include:

• Building/maintaining client-specific formulary and UM databases/drug lists in an easily retrievable and customizable manner.

• Supports clinical account team needs to meet client and regulatory formulary and UM reporting requirements.

• Support clinical account team in providing data at various levels of granularity for drug utilization data, and status of drugs and UM on client formularies.

• Supports clinical account team in communicating reporting of formulary changes to client as well as internal partners.

• Clarifies needs and suggests innovative ideas to meet client/clinical account team requests.

• Provides consultative analysis of data and suggests additional analysis, if appropriate.

• Consistently performs quality checks on reports and ensures data is accurate before sharing with clinical account team.

• Proactively suggest solutions and integrates best practices.

• Leverages pre-built and self-built tools to support clinical account team data manipulation and interpretation needs.

• Assists with reporting and analysis to identify utilization and support periodic and ad-hoc clinical mailings.

• Take part in special projects and work groups as needed to improve efficiencies and client satisfaction.

• Design and develop customized qualitative and quantitative solutions to meet internal and client needs.

• Develop and implement mechanisms to automate tasks.

To be successful in this role, you will exhibit excellent attention to detail, communication and organization skills, and proficiency with data analysis packages, including but not limited to Microsoft Office software. You will also need to work effectively with the clinical account team as well as other teams at CVS Health such as Formulary Administration and Medical Affairs

Required Qualifications

• Minimum of 3 years of experience in Microsoft Office suite including proficient skills utilizing Excel, Access, Word, PowerPoint, and Outlook.

• Minimum of 2 years of work experience in a health plan, PBM, Pharmacy, benefits or insurance background.

• Excellent presentation and oral/written communication skills.

Preferred Qualifications

• Pharmacy technician certification.

• Experience with Caremark business systems, formulary, drug, and client systems with an emphasis on drug management.

• Experience with creating/maintaining access database tables, queries, report, macros with emphasis on VBA knowledge.

• Experience using SharePoint, Heartbeat, RxArchitect. and RxNavigator.

• Experience in using advanced analytical packages including but not limited to SAS.

• Working knowledge of the different drug compendia adopted in PBM work.

• Ability to learn multiple internal reporting and analytic tools for client management.

• Bachelor’s degree preferred.

Education

• Bachelor's Degree of equivalent experience.

Pay Range

The typical pay range for this role is:

$40,600.00 - $85,100.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/01/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.