Job Information
U-Haul Spanish Bilingual Sales Agent (Part Time) in Phoenix, Arizona
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, matching U-Haul products and services with Customer needs. Spanish Bilingual Sales & Reservations Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.
Scheduling:
Available shifts (all in Arizona time):
Monday - Thursday: 12:00 PM - 10:00 PM
Sunday: 12:00 PM – 10:00 PM
Available to work at least four days per week (one of which must be a weekend day - Saturday or Sunday; both weekend days preferred).
Provide 20+ hours of availability per week (8 of which must be on the weekend).
Working Company observed holidays is required to provide service and support to Customers year-round. You may be scheduled to meet business needs.
Initial Education: Our paid, comprehensive, three-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers. Education includes Instructor-led class discussions, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week.
Compensation: Earn hourly base pay of $15.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Benefits (https://jobs.uhaul.com/Benefits) : At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
Minimum Experience:
Fluency in both Spanish and English.
One year of Customer Service or Sales experience in a retail setting/environment.
Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
Ability to prioritize and multi-task, including navigating through and using multiple business software applications.
Successful completion of a job-related assessment is required .
Work From Home Requirements:
All work duties, including initial education , must be performed at your home address in a private, quiet work area.
Dependent and child-care arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
The use of a personal home computer is required and meets the technical requirements (below). Your designated computer must be used during the application process and the same computer used to perform your job duties.
Manager approval is required if you need to change your designated computer.
The following technical requirements must be met to work from home:
Computer Specifications:
Windows 10 or 11.
8 GB of RAM/memory, or higher.
The Processor must have CPU benchmark score of 2,000, or higher.
Additional Hardware:
Webcam (external or built in).
USB headset (wired).
Internet speeds:
Ping under 100.
10 MB download.
5 MB upload.
Note: Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.