Job Information
Bizowie Implementation Solutions Engineer (Onsite) in Pittsburgh, Pennsylvania
Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERP™ platform.
Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.
Job responsibilities include:
Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
Develop customer specific implementation scope and project timeline
Create detailed project implementation plans
Serve as the lead contact for daily customer interactions and implementation activities
Lead and support all aspects of customer implementations
Determine customer requirements through consultation and business process analysis
Implement and deploy solutions using the Bizowie Cloud ERP application
Diagnose, research and analyze customer issues and requests
Create and help customers formulate training documentation / SOPs
Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
Develop, track and report key implementation progress metrics
Prioritize and escalate issues when needed for adequate support and customer next steps
Lead data collection activities to ensure the customer has adequate time and strategy for extraction
Coach and mentally prepare customers for a successful go live
Develop/modify existing implementation best practices, procedures and standards
Stay current on new system releases and functionality
Qualifications:
2+ years experience in ERP consulting
Self-starter with the ability and willingness to learn complex products and business processes
Not afraid to have hard conversations with customers when needed
Disciplined approach to setting customer expectations and fostering accountability
Exceptional critical thinking skills
Highly technically adept, experienced with web applications
Excellent verbal and written English communication
Experience with accounting concepts, manufacturing/distribution a plus
Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)
Location:
Pittsburgh Strip District (onsite)
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