Enable America Jobs

Reference #: R11698 CMS, Softaid.local

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

This individual supervises and supports Intake Clerks, Intake Specialists, and Senior Intake Specialists as well as any contracted individuals working within the Intake department.

Essential Functions Oversee training as needed to ensure all staff are trained to properly execute their job responsibilities Oversee the resolution of all orders, tasks, faxes and tickets necessary to adhere to service standards set for the department Direct work flow to ensure timely completion of period and quarter closes Perform quality review, and provide coaching to drive improvement and continued success of the department Identify areas of opportunity to improve processes along with aiding in the implementation of those changes Work with management, Intake Seniors, Intake Specialists and contractors in order to meet goals within shift requirements Resolve escalations from Senior field sales in a timely fashion Deliver reimbursement support to sales regions as requested Conduct annual performance appraisals as well as monthly 1:1 scorecard meetings with staff Participate in the recruiting, interviewing and hiring process for new Intake staff including requisition submission, new hire setup requests and any required accompanying paperwork Manage shift scheduling, call-off, PTO and breaks to ensure proper daily coverage Provide leadership and guidance in addressing escalations from the Intake team, other internal teams, and outside sales Monitor individual performance and conduct/distribute monthly metrics to staff and management Create, update and enforce all team standards and procedures across all shifts while assisting Seniors with team meeting Work with employees to provide coaching and feedback and to address any areas for improvement up to and including development plans, preparation for disciplinary action, and Performance Improvement Plans Required/Preferred Education and Experience Associate's Degree In related field preferred or Bachelor's Degree In related field preferred A minimum of 3 years' experience with medical insurance.  required and A minimum of 1 year supervisory or lead experience.  required and Experience leading meetings and creating training documents  required and Experience coaching for both improvement and success  required Knowledge, Skills and Abilities Working knowledge of Microsoft Office with an intermediate knowledge level of Excel Excellent written and oral communication skills Strong and creative problem-solving skills and adaptability Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Working Conditions The work environment characteristics described he e are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is generally performed in a typical office environment that is usually quiet.  Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision.  Work will require significant computer and telephone work. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

ZOLL LifeVest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.